Flatiron Vision Associates OD Next To LensCrafters

I just brought my glasses into to make a slight adjustment, as I have done in the past. The employee said they looked good and like they were pretty straight and it was clear we were only making a subtle adjustment. She then took a pliers to them *without using heat first*, and bent the earpiece which broke off. After the fact, she said “oh, I should have told you that could happen. There’s nothing I can do, except give you 50% off of our glasses if you are in the system.” I left, and after I got home, my husband called the store. They are now lying and claiming my glasses were broken already. They were not. Had they been broken when I brought them in and the employee noticed that, it’s completely effed up that it would not be pointed out to me. I’ve had these glasses for over a year with no problems. They are so unique and I constantly receive compliments on them. I will amend this review if and when the store is helpful with our situation. Edit: Thanks so much for the canned, impersonal response. We’ll be contacting corporate to complain.

I had a great experience working with Lacey and Blake. They had great customer service and help me pick out new glasses. I will definitely come back to see them when I need new glasses and refer my friends.

I am fairly new to the area as I have recently moved to Lafayette and this Westminster location of LensCrafters is beautiful. My new optometrist, Dr. Hopper was great, and my initial annual wellness visit went great! My eyesight has never been anything super significant but if it were, it seems as though Dr. Hopper would be very diligent, helpful and answer any questions I would have about my eyesight. Once my visit was over, I was then greeted by Lacey, and she was very helpful in helping me pick out a new pair of frames and answered any questions I had about my new insurance. From who I spoke with over the phone as well he was very helpful and I’m glad I was able to be seen for an 11am appt before I headed into work! Thank you all so much!

This was my first time coming to this location and I loved the service. The place itself was very clean and organized. All the staff were very kind and helpful. Lacey was very welcoming and friendly. Checking in was fast, I had a video call with the doctor, the doctor was able to do my eye exam, change the lenses, without being physically there which was pretty cool. Ive never seen that before. After my eye exam I got to browse and pick a pair of glasses without feeling rushed. Julasy and Blake were very helpful, super kind and also friendly. Overall I had a wonderful experience. I will definitely go back and recommend this location!

I didnt buy anything from here...this is why: i recently had a vision check from a different optometrist. I had found some glasses that I liked there but had left prior to purchase because I just could not talk myself into purchasing prescription sunglasses when I needed other glasses more. After a few days of scouring the internet for similar ones at a lower cost and not finding them as well as finding out the original place didn't have them either, I found lens crafters might. So I came in and immediately one of the sales guys there comes to help. No big deal. I appreciated it at first. But then he hovered which for me is a big deal. I have severe self confidence issues and having him hover there and honestly making me feel like I was being judged did not allow me to feel comfortable enough to purchase. I tried on 1 pair of glasses, found out it was not the same pair I was looking for and didn't feel comfortable enough to browse. Glasses are a personal thing kind of like trying on clothes. Having someone within less than a foot of you was too much. I left and told my son who came with me for moral support that the guy was making me very uncomfortable and he said he felt the same way. For future: ask if they would like assistance and then do what the other places do and step away but remind them politely that your there to help with any questions. Don't linger - it creates a feeling of pressure that in this case is unnecessary.