Dr. Randall Ricketts OD

I've been buying glasses and home goods from ID for 15 years. Every time I get a new pair of glasses, I get continuous comments about how great they look. Anthony and Steven take as much time as you need to make sure you get just the perfect thing, whether it's glasses, home goods, you name it. I can often find gifts for several people on my holiday list there - makes the holiday shopping much easier. I wouldn't hesitate for a second to recommend the store.

Steven and Tony are great at helping to select frames, and if everything goes well, you can probably get a great pair of glasses here. Unfortunately, for me, there were issues. As others have noted, they don't answer the phone or respond to email, so trying to resolve things took months and required me to physically go to the store just to make basic inquiries. When it turned out that the frames were either defective or had been damaged in their attempts to adjust them, they did a lot of gaslighting suggesting that I had purposefully damaged the frames myself (?). In the end, I'm out $1200 with no functional glasses. It seems like others have had similar experiences, and I wish that I'd read these reviews more carefully before going here.

This is truly one of the finest stores in the country - not just what it offers, but for how it makes you feel. The owners bring remarkable expertise and authentic passion to everything they do. They don't see, but they rather listen and advise, they help you to discover exactly what you need, turning every visit into a memorable experience. They personalized approach you get in ID store sets this place apart.

Dr. Solanki is very attentive and knowledgeable. Her staff is nice but unfortunately, not very responsive. Calling for contacts or prescriptions is difficult because no one ever answers the phone or follows up. Although the doctor is good, the customer service has lacked severely over the years.

The Owners are Superb! I ordered three pairs of Fabulous Glasses and lenses and the whole experience was wonderful, easy, informative and caring. ID Chicago has the latest styles with an international reach and great pricing. I am so impressed with their outstanding customer service and timely responses to every question or concern. I cant wait to go back to ID Chicago for this seasons hottest trends and the incredible customer service from Anthony and Partner. Thank you guys, See you again soon. Best, Judith.