I have been a patient at this office for many years and have always been satisfied with their service. I’ve recommended this office to many people because of the excellent care I’ve received in the past. However, after my visit yesterday, I don’t think I will return.
From the moment I arrived, the experience was disappointing. The staff at the front desk were incredibly rude, unprofessional, and argumentative. They questioned me about not having my ID, even though I’ve been a long-time patient, and my doctor knows me well. Asking unnecessary questions like how I got to the office felt intrusive and inappropriate. It’s none of their business, and it added to my frustration.
When I attempted to leave a note about their rude behavior on the paperwork I was asked to sign, they threw it away and made me fill out a new form. This felt dismissive, as if they were trying to hide feedback from management.
During the tests, the staff showed no courtesy—no “please” or “thank you.” Their tone was abrupt and impolite. As someone receiving care, I expect basic respect and professionalism, especially in a customer-facing role.
To make matters worse, as I left, I overheard them making fun of me. This was deeply upsetting and unprofessional.
The only reason I’ve stayed with this office is because my doctor is excellent—the best ophthalmologist I’ve ever had. She is kind, knowledgeable, and professional. I trust her completely, but unfortunately, the current staff’s behavior makes it impossible for me to continue visiting this office. I’ve decided to travel to another location where my doctor also works, even if it takes me an extra hour or more, just to avoid dealing with this team.
I hope management addresses this issue and trains their staff to treat patients with the respect they deserve.”
