I chose Dripping Springs Vision Center because of its positive reviews, but my experience was quite different. For more than three months, I struggled with glasses that had the wrong prescription. I saw shadows above letters, could not read signs until I was remarkably close, and suffered blisters, pain, and headaches from wearing them. I returned more than fifteen times for help. Each time the technician adjusted the earpieces and stated that I needed to give my eyes more time to adjust. That never happened. After I requested a follow-up exam and waited weeks for the promised callback to schedule it, I was finally given an appointment. During the exam, the optometrist said my cataracts were worse than he had originally diagnosed and might be contributing to my vision problems. He wrote a new prescription but also told me I was still at least two years away from needing cataract surgery. I then brought in my old frames and asked that the new lenses be placed in them because the new glasses had never been adjusted enough to eliminate the pain and fit problems. It took more than three weeks for the updated glasses to arrive. During that time, I called three times for an update and told one time that someone would call me back with an update. I did not receive a callback. When the glasses finally arrived, the same vision problems remained: shadows above letters and difficulty reading signs from a distance. In addition, the earpieces on my frames had been adjusted even though I specifically asked that no changes be made. As a result, my frames were now painful to wear. By this time, more than three months had passed, and I still had glasses that were painful and did not have glasses with the correct prescription. The technician later emailed me saying the optometrist now believed I needed cataract surgery because this prescription was not working for me, which directly contradicted his statement just three weeks earlier that I would not need surgery for at least two years. At that point, I decided to stop working with this practice and requested a full refund. The technician emailed to confirm I would receive one, but I later received an email from the practice manager stating that the exam fee would not be refunded. I replied by describing my deplorable experience and pointing out that I had been told I would receive a full refund. I also stated in this email that I would be sharing my experience so others considering this practice would be aware of the poor service, lack of support, and misleading communication I encountered at DSVC. I absolutely would not recommend anyone go to DSVC for their vision needs.
