Drs Chasin & Guarente Optometr

Our family of three been customers for about 40 years and never had one complaint. The prescriptions are always 100% accurate = not one problem.

First let me be clear that my complaint is not with Dr. Chasin. His exam was excellent and my prescription is accurate from my perspective. My complaint centers around the office / lab. I ordered the glasses I wanted and was told it would be about two weeks for the glasses to be ready. I understand we live in a Covid world and I was prepared to be patient. After around three weeks I figured I better call. Which I tried every day for another week and was disconnected while on hold , transferred to the lab where I heard a recording stating that the mailbox is full or the lab took my information and promised to call back and never did. I finally got somebody from the lab to call back after four weeks and she said there was a problem with the order. It just went ‘poof’. It wasn’t a problem with my insurance company or the lab, the order was just gone. She said she would resend the order and put a rush on it. The clock starts running again and two weeks later I call and after multiple attempts traversing through their telecommunications maze I finally spoke to someone again and I am now informed that the frames are on back order. My current and only glasses were broken and held together with string with a chip in the lens so I was getting impatient. This went on for more weeks, I was calling regularly to check because I honestly felt if I didn’t I would not receive the glasses I had paid $600 for. After a break over new years I started my calling campaign again and now I was threatening to just cancel the order, which their answer was they were going to put a rush on it. I sit here now with my new glasses that I picked up today, two and half months from when I ordered them. I can understand Covid and back orders, but the communication process of this office needs a major overhaul. I have no confidence with them and will not be using them in the future.

I have been going to this optometrist office for years. The staff is always professional and at the same time warm and caring. The optometrist is knowledgeable and takes time to answer all questions. The equipment is cleaned before use and is up to date in technology. If you are looking for a friendly community minded place for eye examination and choice of eyewear you could not find better.

My family has been patients there for over 40 years. We were friends with Dr. Chasin. I had eye surgery in Boston last month, and my eye pressure was elevated.. The Surgeon in Boston said I needed to keep a check on the pressure.I called The office and told them the issue (Dr.Chasin passed away suddenly in May) and was told they had to check with Dr. Guarente and would call me back.that was 9AM. At noon I called again,was told he was with patients but would call me as soon as he could. I called again nearing desperation as it was getting late, was told he was there until 6PM. HE NEVER TO THIS DAY CALLED ME.A friend referred me to Dr. Chema. Who took me in the next day. Even though I have known Augie since going to that office, I will never set foot there ever again, same for the rest of my family.Absolutely disgusted with him, he should be ashamed at his lack of empathy.😡😡😡😡😡😡😡😡😡😡

My entire family has been a customer for about 20 years. The only names you need to know are Deon's, Leo's and the Doctor's. Excellent service and advice all-around.