LensCrafters

My appointment was on time! The technician was very friendly and the doctor listened to me and my concerns! She changed my contact lens prescription and gave me some good tips on my eye health. I was a little leary of a virtual appointment but, it went very well! I would recommend this office.

Went to LensCrafters for the first time. Walked around a little bit to check out the eyeglasses before anyone acknowledged me. My eye exam if you even want to call it that, started with a young girl sitting me in the back room with the machine that checks your perception. She couldn't get the machine long enough for me to put my face in so she said guess not. We're not doing this and bypassed that whole procedure. Actual eye exam took less than 10 minutes. Very disappointed and to make it worse apparently their lab could not make my lenses so I wasted an hour of my day. Won't go back. I'm surprise insurance even pays for this. Employees were apathetic.

I had a call with a person named Jenny to schedule an appointment for eye exam - at the store in 230 Kings Mall Court Kingston Kingston, NY 12401. She was unprofessional, rude and frankly very irritating. She sounded very demeaning and the tone of her voice was unacceptable. You can chose to retain this person but it will only make you loose your customers. The directions or steps were not explained properly, name wasn’t pronounced sincerely. We were confused if the glasses will be mailed or we need to pick up. She spoke like it was expected for us to know their business process already. We asked if the information about our insurance coverage will be told to us, and she was like this will take time and wont say now. Understood but she could have said that in a better way. In my previous visit, I think I dealt with Harry and he was a gentleman. But this Jenny just left us with a very sour impression. My friends say they are not going anywhere near that store now. So yeah.

My short interaction with the staff felt unwelcoming and unfriendly. My insurance provider online said they would be in network but upon arriving I was told they are out of network, before we even gave her our insurance information. I ask if they can tell me the cost of the appointment before I go in with the doctor and they said they don’t have time to do that. She seemed happy that I decided to cancel the appointment instead. No offer for reschedule, no explanation about the cost with or without insurance. Truly a strange way to represent a business. If you care about your eye health and want an enjoyable atmosphere to shop in, don’t bother coming here.

Went to LensCrafters for the first time in 40 years of wearing corrective eyewear and was pleasantly surprised at the options for frames and lenses. Annemarie was exceptionally helpful and seemed to understand my vision needs. She went above and beyond to try to get me my first ever prescription sunglasses...Unfortunately my script is too high... But she made it work for me. Overall decent experience.