Drs Welch Allan Hatch And Merrell serves patients in Twin Falls and the surrounding part of Idaho from its office at 526 Shoup Ave W Ste H. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Insurance accepted includes VSP, EyeMed and Cigna Vision (3 plans in total). Doctors at this practice include Jeffrey L Stevens, MD, Nathan R Welch, MD, Evan J Allan, MD and Matt G Merrell, OD. The optical carries 36 frame brands. You can walk in without an appointment. Call (208) 733-2400 to confirm hours and coverage before you visit.
Services not listed are not offered at this location.
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
Hours not published — call ahead.
Currently closed. Times shown in America/Denver. Holiday hours may differ.
Dr Welch is absolutely fantastic! He is an expertise in his field and is kind and caring. His entire staff is wonderful and my recent surgeries were the best medical experiences I have ever had. I have been to both the Burley and Twin Falls office and staff in both were wonderful. Dr Merrill was also very good when I went in for pressure checks. A big thanks to Dr Welch and his staff!!
Terrible terrible service. They overbook appointments and what should take an hour ends up taking up to 5 hours. Prepare to wait at least an hour in the waiting room then a other 30 in the room. Avoid this place at all costs. Seven years later, currently in the waiting room with my mom. She JUST needs her pressure checked after cataract surgery. Waited 30 minutes. Waiting times here have not improved.
Went here for a second opinion. The staff were very nice and seemed interested in making sure I was taken care of. Met with Dr Allan who helped me with coming up with a plan. He was professional and seemed to really want to help me. I appreciated the customer service there. I looked at other reviews before I came here. I saw that the biggest complaint was the wait time. From my experience they all did a great job.
Dr. Merrell was terrible. He had no bedside manner of even trying to talk to you about your eyes or anything that was wrong. He just wanted to shine and magnifi the light in my eye told his lady numbers got mad I couldn't see his bloody ear through being blinded with light sensitivity. He then proceeded to all but run out of the room not sharing anything i didn't even know I had a different prescription until I forced one lady to stop and look. Wasn't offered new glasses, lenses anything just sent on my way. Make an appointment for a year peace out lady. I don't expect you to hold my damn hand but information and compassion go a long way dude work on that.
This office has TERRIBLE costumer service. We waited 45 minutes for a 5 minute appointment. The doctors do not ask if their student shadowers may watch in on the appointment. It would be nice if they would at least ask! Also, the doctors seem to rush patients in and rush them out, hardly listening to patients questions or concerns. Their overly nice, fake attitudes make me feel that they are being more condensing, than anything else. I'm only a family member going in with the patient and have went with several times. It always seems to be the same way everytime. Thank goodness Twin Falls has other options for eye doctors.
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