I am so happy to be back at Durham Family Eye Care after 10 years! I had originally started going elsewhere because my previous insurance wasn’t accepted, but this year I have new insurance that they do accept, and I’m so glad I returned. To make matters worse, I showed up feeling like the worst patient ever—I forgot my insurance information, forgot my glasses, and even forgot my prescription! The receptionist couldn’t have been kinder. She was able to verify my insurance for me and immediately put me at ease. Dr. Sites was wonderful. She was incredibly kind, thorough, and took the time to answer my questions. The exam was much more comprehensive than the office I had been going to in Middletown, where I always felt rushed. At Durham Family Eye Care, I never felt like they were trying to hurry me along. I don’t remember everyone’s names, but every staff member I interacted with was professional, patient, and genuinely friendly. When it came time to pick out glasses, they took the time to help me find frames that actually complemented my face instead of just pointing me toward a display. I also received trial contact lenses to wear for a week before my follow-up visit, which I really appreciated. On top of that, they offer 50% off glasses when you purchase your contact lenses, which seems like an amazing value. From start to finish, the entire experience exceeded my expectations. The level of customer service, attention to detail, and genuine care for their patients is outstanding. I highly recommend Durham Family Eye Care!
