I only leave reviews when I receive very bad or very good service. Dr. Veena Adusumilli came through for me on a brand new pair of Ralph Lauren Polo glasses I purchased from her. I paid $500 for these designer frames. I keep my possessions in very good condition but the Polo frames started to have discoloration after 3 months of owning them! I stopped in to show Dr. Veena Adusumilli the defects that looked like reddish rust colored discoloration on the Polo logo of the frames on either side. She contacted the distributor that she purchased them from to make them aware of the frames defects. They told he that the frames were on back order. I did take me 3 months to get the new frames but Dr. Veena Adusumilli came through big for me! While I was waiting for my new frames my glasses fell on the ground and the one lense was scratched in multiple places. I purchased a 2 year $85 warranty from her on the lenses. So when I did finally get my new frames they also had brand new lenses in them too!! This kind of customer service does not exist in today’s world. Also besides of the warranties she made good on for me. She provided me with the best prescription I have Ever received from an eye doctor, like dead on. I am seeing the best I have in recent years because of her process, care, knowledge, and attention to detail at being an optometrist. Thank you for your dedication in a very non customer service friendly universe.
