Anya or Ana the optician is a wonderful asset to this practice. I had an issue with glasses I purchased almost a year ago, the frame was breaking and the lenses were all scratched( these were very high end glasses that had purchased all coatings for the lenses and were always washed only with eyeglass spray and Kimtech wipes). She cheerfully ordered a new pair of glasses for me. She is gold for this company. Unfortunately the replacement glasses took a month to make it into my hands. Estimate had been 10-14 business days. I can not rate the rest of the office so highly. On the day I was going to be in town a month out I waited 5 hours to learn if they had been inspected upon arrival at the Optical Shoppe. I called repeatedly for 2 hours and no one answered the phone. Apparently they were short staffed that day(only 1 employee was there). She decided to take “ lunch” for that time and did not answer the phones. I finally drove there prior to returning home and was able to pick up my glasses. When I asked why I wasn’t informed that morning that they were ready I was told she called me and she was told the number was no longer in service. Turns out she called me on a landline that has been out of service for 6 years and I had repeatedly told the optical receptionist to remove that # from my chart the last time being only a month earlier. In addition I had been receiving texts on the correct phone number! Since they were sold to another company office procedure and eyeglass production times have suffered. Maybe think twice. The only reason I rate them 3 stars is because they stand behind their product. I have been going there for almost 20 years and overtime I have seen a downward turn in staff professionalism and a lack of compassionate care from office staff. Anya is the exception here.
