I went to pick up my glasses today and was extremely disappointed with the entire experience. First, I never received a phone call letting me know my glasses were ready. I had to stop by on my own, which I found very unprofessional. When I arrived, the staff could not locate my glasses. The employee assisting me did not know where they were, another staff member suggested another place to look, and he eventually had to ask one of the owner’s family members before they were finally found. Once I tried on the glasses, my vision was blurry. When I mentioned this, I was told the lenses had been made as reading glasses. This was the first time I had heard that. When I placed my order, I clearly explained that I wanted these Versace frames fitted with daytime lenses while still allowing me to read if needed. I even explained that I had another pair for night glare that had previously been repaired elsewhere. At no point was it explained that these lenses would be made specifically for reading. Rather than correcting the issue, the staff removed the new lenses, reinstalled my old lenses so I could see, and handed the new lenses to me in a plastic bag. There was no apology, no attempt to resolve the problem, and no effort to make things right. I was told the employee who took my order may have been confused, but if that was the case, I don’t understand why the business was unwilling to correct the mistake. To make matters worse, after paying $95, I had to ask for a proper case for my glasses and was offered what looked like a Ziploc-style bag. I was not offered a refund, credit, discount, or any meaningful solution. No one explained the importance of progressive lenses during the ordering process, which could have prevented this entire situation. I am now out $95 and still do not have the glasses I thought I was purchasing. The lack of communication, disorganization, poor customer service, and unwillingness to resolve an error left me feeling dismissed and undervalued. The only reason I am giving one star is because the system requires it. Based on my experience, this business does not deserve even that. I will not be returning and cannot recommend this business to anyone. I wouldn’t recommend this business to my dog. Not if my dog needed glasses. The only reason why I’m giving one star is because I can’t get past this point without giving a star they don’t deserve one star not the way I was treated.
