Essex Eye Physicians

I’m a new patient and had a great experience. Dr. Mina Mikhael was great and very kind. The staff was amazing as well. Very welcoming. Highly recommend.

Excellent experience. Dr puts you immediately at ease and listens attentively to patients needs and concerns. Clearly and patiently explains his findings and patients options. Very impressed with the care.

I have never been so happy. Dr. Mikhael explained things as many times as I asked. The office staff experience was 5 star also. The physician’s surgical coordinator was wonderful, detailed with all surgical procedures.

Dr. Wertheimer is great. He listens to what my concerns are and then works with me for the best solution.

The contact specialist and receptionists were rudely unhelpful and resulted in a waste of money and MONTHS that could have been spent elsewhere. Please save yourself the effort and go anywhere but here. I went for my first appointment to get my eyes checked for contacts and the reception staff was immediately ill mannered and unpleasant. (There is no wall and we patients can hear them talking about other customers). After months of trial contacts that did not work for me, I went back for a recheck on 12/2. I specifically called to make the recheck appointment and confirm that there would be no extra charge, since nothing they were having me try was working. I explained that I was being given trial contacts for months and having trouble with my contact fitting. I was explicitly told I would not be charged. Well I went back for my recheck and was charged $147 since “the contact specialist is seperate”. I told them i had been confirmed for no payment over the phone since I explained my issue was WITH MY CONTACTS and was never told that the contact specialist was a seperate charge. After some back and forth the dark haired receptionist cut me off and said “well do whatever you want we’ll just send you the bill”. She eventually agreed with me that I “shouldn’t have been told that over the phone” but that they were going to charge me anyways. I still have not gotten the correct contact lenses from them. The contact specialist who was trying to fit me with contacts told me what she gave me was probably the best im going to get, even though i told her the contacts were blurry and giving me headaches. I had her write down a note for me of what pair of trial contacts I had in my eyes and which she was ordering for me prior to leaving the appointment. When i didn’t recieve these notes (that i watched the contact specialist photocopy for me and leave for the receptionist) I asked the blonde receptionist, who was immediately rude. She told me to sit down and wait for the specialist to be done with her next patient to get the sheet of paper she photo copied for me. I told her that was unacceptable because I could literally see them on the counter and pointed to them. After some more unnecessary back and forth and an eye roll, she finally handed me the sheet of paper she was about to make me wait 30 minutes for. I was told I would recieve a call to come pickup my trial contacts in 1-2 days. Three days go by with no call, so i called the office and Chris the contact specialist said the contacts were “not there” and she “wasn’t sure where they went” so she said she would order them for me to pick up the following Monday. When Tuesday rolled around, still with no call, I called the office and was sent to voicemail with an eventual call back later that day. Save yourself the time, money and frustration and go elsewhere to get you eyes checked.