Eye Care And Surgery Center

I’m extremely disappointed with the customer service at the front desk. I was running late to my appointment due to work obligations, and instead of trying to help, I was simply told the doctor would not wait and the next available appointment was over a month away, after I had already waited 2 months for this visit. What was most frustrating was the lack of effort or empathy. No one attempted to contact the doctor, check if there was any flexibility, or even look into availability at another location. I understand schedules matter, but a little understanding and willingness to help would have gone a long way.

Visited as a new patient. The office staff lacked professionalism and customer service skills. Dr. Bazla Sukhera tried to pressure me into scheduling with their retina specialist by telling me the "horrors" of retinal surgery BEFORE she even looked at my eyes. Between their incompetence working with insurance and messing up my prescription, it has cost me double the time, energy, and money to get what I need and to correct their errors. Do not go here!

The Eye Care & Surgery Center, Warren, NJ has gone out of their way to hire the WORST front desk staff i have ever encountered! (especially the short haired woman closest to the door). For 3 days No staff member ever picked up a phone or returned a call. Dr. Shah seem like a nice enough person but talked to me like she was selling used cars. Dr. Shah did NOT present all the options available to me regarding my Cataract surgery. Her plan was to do both eyes even though my left eye vision was WNL and very mild at best. When i asked WHY do the good eye the reply was "It MIGHT get bad later" so we going to both 2 weeks apart. My thoughts are fon't fix something till its broke... I don't know about their staff at the Westfield office but I would avoid the Warren office 100%. I give the doctor 3 1/2 stars and the FRONT DESK STAFF A BIG FAT ZERO! In all fairness the young man that actually did the majority of my tests was wondeful, pleasant and prfessional but NOT an optometrist or Doctor of any kind, GO ANYWHERE ELSE!

I called to make an appointment for my elderly parents. Whoever answered the phone was flat out RUDE. She talked to me like I was an idiot, was not helpful in making an appointment. I simply told her that I need an appointment earlier in the day since I need to be home by 3:30pm to receive my children and she got more annoyed. I ended the call and they just lost TWO customers because of the horrible staff they have.

I’ve been coming here for years and always appreciate the entire staff. I see Dr Shah now and she is very thorough as is Sue who is very nice and very informative. Highly recommend!