I never leave negative reviews but after several less than desirable interactions, I cannot ignore the pure greed and ignorance that is Eyecare Associates. The location in Warrior is the absolute worst. I have had headache after headache since switching to them in March due to changes in Tricare. I took my youngest for her first exam and signed releases for the remaining 3 members of my family to have our information sent over from our previous eye doctor. Over a month later, I walked in with my oldest daughter to see about scheduling her first appointment and getting a copy of her old contact prescription since she was running low. I was told that they did not receive the paperwork from our previous doctor. I called myself and they stated they never received a request but would fax it over immediately, which they did. Pure laziness on the part of the front desk worker. I shouldn't have to do your job for you. Fast forward to my oldest's appointment today and it was pure frustration. I was called and told that I needed a referral from Tricare. The referral was approved back in March. We get to the appointment and I agree to pay the $44 for her to have the imaging done. As I am checking out, I find out my total is $116! Without my prior knowledge or consent, Dr Harrison threw away her brand new contacts, fitting her with contacts that bothered her so bad she took them out when we got in the car, and then charged me $72 for a "contact fitting". She has been wearing the same contacts for over 4 years. When I heard the total I was noticeably upset but I said nothing. The receptionist helping me then proceeded to snatch my debit card from me and her tone for the rest of the interaction was very snarky. Unless you enjoy hidden charges and rude customer service, stay as far away from this place as possible.
