The first year I had an appointment at the Eye Care Associates on Washington St, it was 2020, and I do understand that wait times were long due to social distancing, etc. However, things have not improved as the years have progressed. I have waited up to one hour if not longer past my appointment time, and then once in the appointment, because of "slow computers," I end up being at the office for three hours to get my prescription, glasses, etc. Last year I attempted to alleviate this issue by being the first appointment of the day. I received a text saying that my appointment was at 8am, and I should arrive at 7:45am. And arrive at 7:45am I did, only for there to be a sign on the door that apparently there was a staff meeting, and the office would be opening at 8:15am. Why was I told to arrive at 7:45am? When I showed the office staff the text I received saying I should arrive at 7:45am, no one seemed to care, and I was treated like I was the problem, even though I just did what I was instructed to do. Two years ago, I was told my glasses could be picked up. I came in when the office opened and told the front desk girl I was there to pick up my glasses. I believe it was around 8:10am. I waited a few minutes and then longer, and no one called me back. I asked the front desk girl what was going on, and she said no one gets in to hand out the ordered glasses until 8:30am. Why did she let me sit down and wait for so long? Why wouldn't she have told me that when I got there and told her WHY I was there? This year I had enough and spoke to the office manager, who told me these are issues they are aware of and that they will report them. I asked to speak to someone who made these changes and she said even "they don't have the ability to contact those people." I really liked my doctor and the nurses, but I can't take three hours out of my day to go here.
