Eye Care Associates

Dr. Murali is great! She is the only reason I am giving this more than one star. BUT if you need to order contacts with your insurance, good luck! They will never check their voicemail, and they will never call you back, and eventually, they will start avoiding your phone calls at all. I have a very high prescription and ordering contacts with them has been the absolutely MOST frustrating experience.

I have been a patient for many years. On my last appointment, I didn't have a contact lens check, so I thought I wouldn't be charged (my preventative is 100% covered and I don't have any issues). HOWEVER, they billed me as "medical" instead of "preventative" because I have an old scar in one eye that WAS NOT DISCUSSED OR MENTIONED AT ALL DURING MY APPOINTMENT. I only noticed because I didn't have the extra fee for the contact lens check, but it turns out they have been billing me for a non-preventive office visit for years because this old scar exists. I have been paying a copay, literally just throwing money away, for no reason for years. I called their billing department and was told they would chat with a manager and call me "tomorrow." It has been a month and I still haven't received a call. I tried calling the office over a week ago and left a message with Dr. Goyal's assistant and haven't received a callback. I decided it would be easier to just pay this fraudulent bill, put the word out for others, and never go back. I understand billing for medical would apply if we had talked about the scar. But we didn't. It was a routine preventative visit with no problems. We didn't discuss a single thing. My plan if they fixed the code was to donate my copay money to my community that is really hurting right now. If Dr. Goyal's office is reading this, I implore you to make a nice donation to mutual aid in the community.

I had an excellent experience with Dr. Goyal and his team at Eye Care Associates in Minneapolis. His expertise and calm manor helped me through a detached retina surgery and recovery and subsequent cataract surgery. My eyesight is the best ever thanks to their professionalism and assistance each step of the process.

Was traveling for work and had an issue with an eyelash poking my eye, I stopped in and they squeezed me in and removed the eyelash causing the issue and a couple more that could cause an issue in the future. Staff and Doctor where great.

Today was the worst I have seen this clinic backed up. My appointment took over 2 hours. Several people waiting and several people walked out. This clonic must do a better job of not scheduling too many appointments. I have been going to this clinic for many many years and have never had to wait that long. I popbalby will not be going back. Eye Care please do better.