Eye Care Management

I’ve been coming here for several years on and off. Moved to Cortez from Durango, still manage to use their services. Their front desk is not nice, she started debating with me when I told her what my understanding was. She became condescending and tried to correct the miscommunication by telling me she’s been working there for 13 years and remembers what is communicated. She made more effort into proving me wrong than to resolve the reason on why I’m calling and to get my glasses corrected. I got upset because of how she replied to me. She said she had been working there for 13 years and she would never tell me what my understanding was. I told her that her communication was triggering and that’s why I’m upset. She said, “Well that’s your problem and not my fault”. Customer service isn’t a priority with the front desk. Dr. Ash is great, respects his clients. I took my kids there also. They just lost my business, it might not be much but myself and two family members usually get eye exams purchase glasses there. Just because someone needs a change of glasses doesn’t mean she had to prove the point of my misunderstanding. I thought this lady was nice all this time. I’ve been going there since 2018 for my children’s glasses and myself at times. Not cool that she had to drop to the level making sure she was right. We are NOT SUPPORTING A BUSINESS THAT DOESN’T CARE FOR THE CUSTOMERS.

DO NOT GO HERE!!!! ZERO STARS!! The people who work at the front desk were so incredibly rude. First they tried to sell me $800 reading glasses that I could buy at Walmart for $10.00. They pushed the sale hard even though my vision was nearly perfect, I just needed cheap 1.5x readers. Then they refused to help with communication between their office and the eye surgeon’s office to confirm they had sent paperwork correctly when I asked them to, since they never sent it in the first place. They acted like it was not their job or responsibility to ensure communications were correct between offices. When I went back to discuss my concerns the front desk woman became very defensive and raised her voice at me and refused to listen to my concerns. I told them I was never coming back to their business and she shouted "GOOD" as I left. TERRIBLE CUSTOMER SERVICE!! I've never been treated like this at a medical office, it was really unbelievable.

Great place and Doctor Ash is amazing. The only downside is the young man at the front desk. As the first point of contact it was as if he had been forced to be there. Unhappy face, not welcoming at all.

Very professional team, gave advice on glasses, and even insurance, would definitely be back again when I need new glasses

Dr. Ash, Cari and the team at Eye Care Management are an incredibly kindhearted, patient- oriented, diligent healthcare crew. In the many years my dad and I have received their care, they have been thoughtful and skilled in getting us the best fit for glasses and contacts. When my dad passed away, I brought his frames in and the team helped to get my prescription lenses into his frames as a token of remembrance. When I received my dad's glasses they had carefully included his original lenses separately, a gesture that I will treasure forever. What really makes this practice so special is their care for each individual and attention to detail that goes above and beyond eye care.