Eye Care Vision Center of Wauwatosa

I was looking for a change from a large chain eye clinic and found exactly what I was hoping for at Eye Care Vision Center of Wauwatosa. Dr. Lind was friendly, easy to talk to, and took the time to explain everything during my exam. The staff was welcoming, and the whole visit felt smooth and low stress. I’d definitely recommend Dr. Lind and this clinic if you’re looking for a more personal eye care experience. I will definitely be coming back for future visits.

If I could give a negative experience rating I would. I visited for an eye exam and made the mistake of TRYING to get a new pair of glasses. Staff is very rude making for unpleasant interactions. I made the mistake of paying $305 up front for a pair reading glasses which I never received. After they told me the glasses broke in the lab and they would have to reorder, I made the drive in to receive the replacement glasses. They broke as the front office person attempted to put them on my face. I let her know that I don't want them if they are that fragile to break both in the lab and a second pair in their office. Response was that it was too bad and that I was stuck with this choice. She also tried to blame the breakage in the lab on my insurance which really is unrelated to the lab they use. Final straw was going back yet again, when they put a totally different (and uncomfortable) frame on my face. I told them this was not the pair I had ordered and that they were uncomfortable. They had no records of what I had selected in my initial order and were totally clueless. At that point I gave up but disputed the $305 charge which somehow went through in spite of my dispute. I would not go to this "practice" for anything and certainly not a pair of inferior glasses from their incompetent optical "department". Nothing but aggravation will result. I am not one to leave negative reviews but feel compelled to do so as a public service. They must have had family and friends leave some more favorable reviews - not sure how anyone could rate them higher than 1 star!

I had been with them for 2 years. Yesterday I called and asked for my PD and was told I couldn’t get it because it goes against their policy, which is something I never saw or was told. Basically they don’t want you to purchase glasses anywhere else. But I will never return here and I hope they reading this cause I still ended up getting my PD through my insurance company. Lol 😂😂

I had a fantastic experience at my recent appointment and highly recommend Eye Care Vision Center of Wauwatosa! Dr. Lind and the team were friendly and made me feel really comfortable throughout the process. They even helped me select frames too! If you’re looking for an eye doctor who combines professionalism with genuine care, look no further!

The Dr herself is fine, but her staff is what’s going to cause her to loose patients. I brought my children here due to an insurance change and have almost immediately regretted it. The last straw is most recent when I declined to purchase glasses from here and asked for their prescriptions. The PD measurement wasn’t on there, and when I called for it, the refused to give it to me saying that would need to be obtained from where I chose to buy the glasses from. That information should be included on the prescription. My children will not be returning.