During the first week of August 2026, I took my mother to this clinic for an eye examination with an ophthalmologist. Unfortunately, our experience was disappointing from the very beginning. When we checked in, we were told that her insurance policy had not been paid. This information was incorrect. The premium is automatically deducted from my account on the first day of every month, and I showed the staff member the payment confirmation directly from my banking app. Despite providing proof of payment, we were still refused service. I contacted the insurance company that same day, and they confirmed that the policy had been paid on time and was fully active. We were subsequently given another appointment for August 27. Today, we arrived early for the appointment, hoping to make good use of our time because this clinic is frequently very busy and the waiting times can be quite long. However, we were again refused check-in, this time because we had arrived too early. I explained that we were simply trying to take advantage of the extra time and avoid a lengthy wait, but our request was not handled with much courtesy or understanding. I believe patients should be treated with professionalism, respect, and a willingness to help, especially when they are making an effort to arrive early and comply with the clinic’s requirements. Unfortunately, our interactions with the front-desk staff gave us the impression that some employees were not in a particularly good mood and, at times, came across as unnecessarily rude toward patients. If you plan to visit this clinic, be prepared for potentially long waiting times—and perhaps bring some drinking water and a snack. More importantly, I hope management will take this feedback seriously and work on improving both communication and customer service. The quality of medical care is important, but so is the way patients and their families are treated.
