I rarely leave negative reviews, but my experience today deserves to be shared. Only two months ago, I purchased my glasses from Optical Outlets, paying approximately $350 between my insurance and my own money. I expected a quality product and customer service that matched the price. When I picked up my glasses, I was told that if I ever had any problems, I could simply come back and they would help me. Today, after only two months of normal use, the frame suddenly broke, causing one of the lenses to fall out. I returned to the store simply to ask whether my glasses were covered by any warranty or if there was a solution. What disappointed me the most was not the broken frame—it was the way I was treated by the front desk staff. Before I could even finish my first question, they immediately answered “No” in a rude, dismissive, and disrespectful tone. Every time I tried to explain my situation, I was interrupted. They would not let me finish speaking, they showed no interest in listening, and they made no effort whatsoever to offer a solution. Their attitude was cold, impatient, and arrogant, as if they owned the store instead of representing it. Sadly, this was not the first time I experienced this type of treatment from the front desk staff. Every visit has been the same: unfriendly, rushed, and completely lacking basic customer service. No customer should ever feel ignored or made to feel like a burden simply for asking a question about a product they purchased. I want to be very clear: the doctor who performed my eye exam was outstanding. He was professional, knowledgeable, patient, and genuinely cared about his patients. My complaint is not about him. My complaint is entirely about the front desk staff, whose behavior completely overshadows the excellent work of the doctor. When someone spends hundreds of dollars on eyewear, they deserve respect, courtesy, and a willingness to help—not rude answers, interruptions, and an attitude that makes customers feel unwelcome. Because of this experience, I will be taking my business elsewhere, even if it costs me more. Respect and good customer service are worth paying for. I sincerely hope management reads this review and understands that the biggest problem at this location is not the doctor or the products—it’s the front desk staff. They are damaging the reputation of the business and driving loyal customers away.
