Eye Doctors of Arizona

The staff was incredible even from the beginning with my consultation. When I called to schedule my appointment they got me in the very next week. I didn’t think my surgery would happen as quickly as it did I was anticipating a couple of months, but they actually did surgery the next week And then two weeks later did the second eye the entire staff was very friendly and super professional. I can’t believe how quick and easy the surgery was and the recovery has been very easy. Never any pain. This surgery has been life-changing for me. I appreciate everything everybody did for me at eye doctors Of Arizona I would recommend them to anyone.

I am extremely disappointed with my experience at Dr. Ben Heller’s office and the Scottsdale Eye Surgery Center. My husband and I drove 2½ hours for my scheduled surgery, only to be told upon arrival that it had been canceled. I received no phone call, voicemail, email, or any form of notification beforehand. The staff at the surgery center informed me it was canceled due to the office not having “Mitomycin” in stock. When I called the office, the scheduler, Raina, stated that the surgery had been scheduled “too early” and that they did not have the necessary medication available. This raises serious concerns. Why was I scheduled in the first place if the required medication had not been confirmed? Proper coordination and communication are basic expectations when it comes to surgical procedures. To make matters worse, my prescribed eye drops were never sent to my pharmacy as promised. I had to follow up myself for them to be sent. This reflects a concerning lack of organization and follow-through. This is now the second doctor’s office I’ve tried, and I placed my trust in this team to handle my care professionally. Instead, I experienced poor communication, lack of preparation, and complete disregard for my time and travel. After this experience, I chose to cancel everything and will not be moving forward with this office. I sincerely hope that I receive a full refund for the surgery deposit. Patients deserve better communication, preparation, and respect especially when it involves surgery.

So grateful for the positive experience I had at the Eye Doctors of Arizona. I was very anxious because I had to have laser eye surgery to remove scar tissue built up years after my cataract surgery. The staff was very patient with me. Explained everything in detail answering every question I had. The procedure was painless and my vision was surprisingly restored to clarity the same day. Highly recommend this practice!

All I really need to say is “Carolina!!” I have brought my mom in law here twice now for cataract surgery and had the pleasure of seeing Carolina both times. She is professional, educated at her job, kind, caring and shows amazing customer service. You should be extremely proud of her as a representation of your business. To have people showing up that may be a bit scared or nervous and get to start with Carolina is a great business decision. The world could use more people like her that show care and that do a great job. You are blessed to have her and I hope that you treat her as well as she treats your patients. Keep it up Carolina. With an attitude and service like yours you’re going to do great in life. Thank you for being you. (PS. I snuck in the picture from far away so you couldn’t say no). ;)

I was greeted cordially. I was very nervous because I was there for a consultation for surgery. The staff put me at ease and were very supportive. I felt so positive about things to come.