Eye Physicians Of Sussex

It took at least a month to get an appointment. Within that waiting time I was advised to make sure the doctor was in my network which I did. I showed up 20 min early the day of the appointment only to be told they do not accept my coverage. I told them that I had just verified with my provider that the doctor was definitely in their network. The ladies at the desk guranteed my that they don't and advised me to step aside so that they could attend to other patients , yet i was the only one not attended to and everyone else were there waiting for the people they came with. I go to the lobby and call my provider again who again verified they were in network. The person on the phone was kind enough to wait 55 min while the people in the office called to verify what I had told them over an hour ago. Eventually someone from billing came to tell them that my coverage was valid. By then they told me that I would have to reschedule for next week. Hopefully their service and professionalism improves by then.

I have been a regular patient here for many years; mostly for routine eye exams and most recently for cataract surgery. In my experience, the staff has always been both friendly and helpful. With regard to my surgery, everything went smoothly, the results were great and Dr. Vora was excellent! ...and yes, sometimes they are really busy and the waiting is too long, but what I value the most is the quality of care by a skilled, experienced physician like Dr. Vora and the peace of mind that comes from knowing you're in good hands.

Sometimes you have to wait for a long time. Sometimes they mess up with your appointments. Sometimes it just takes longer than what they told you but once you’re in, the staff is amazing, attentive and friendly. I have done two laser procedures and I want to highlight the knowledge and care from Dr. Amit Vora. Thank you so much, doctor.

Hours long wait. Hard to reach by phone. They always overbook. Staff and Dr are great when you can actually get in the back.

Being new to the area, I called office to confirm they took my vision plan. After being told yes by 2 people, I went in for an appointment. I handed my vision insurance card and again was told great, we take this plan! Then I was billed over $190 for a yearly eye exam that should be covered. I tried multiples times to reach a supervisor and was told they don’t have to take the vision plan and can bill my health insurance plan, which is what they were doing. It’s been months and I am getting nasty calls from the billing dept.on how they will sue me if I do not pay. And to make things worse my prescription was incorrect for my glasses! Please, to save yourself time and a major headache, go elsewhere. Get your free eye exam that you are entitled to with vision insurance.