Pearle Vision

Outstanding Customer Service I have been a customer of the Pearl Vision Sparta and Rockaway locations since 2020 and have worn Silhouette eyeglasses for over 25 years. My last three purchases have been through Pearl Vision. With my first two purchases, everything was perfect—no issues at all. Unfortunately, my most recent purchase in November 2024 did not go as smoothly. Due to what I believe is a defective frame, I had to return the glasses for repair three times. However, this was absolutely no fault of Pearl Vision. Each time I visited both locations, the staff members were nothing short of spectacular. They never once suggested the issue was my fault. In fact, they did quite the opposite—they took full responsibility for what appeared to be a flaw in the frame or lenses and handled the situation professionally and promptly. While the customer service during all three purchases was very good, their customer service after the sale was truly outstanding. Thank you for your continued commitment to excellence. Manny Quinoa

Very pricey Misleading information on insurance paperwork. My Insurance company does not require my pupils to be dilated or examined. Yet their paperwork states that it’s required. That lie was told to me and now I will never trust a thing they say. As far as glasses go. Do not fall victim to their outrageous prices. Get your script and make sure they include the PD portion of your requirements. So you can easily order online Zenni Optical is fantastic!

the doctor was precise on every aspect of the eye exam. couldn't ask for a better doctor or staff. you will be very pleased coming here.

Had a very pleasant experience at the store. Gentleman who helped us was awesome. There were quite a few folks in the shop, but the team took their time in ensuring that all our questions were answered. It was my first time getting progressives and then person helping us explained everything with patience and put us at ease. thank you, Pearle Vision team!!!!

I recently stopped into the Sparta, Nj Pearle Vision to ask several questions an assistance. May I say that Ryan, as well as Al gave me impeccable client services. They were patient with me and answered every concern I had in regards to my vision with my glasses. I grade them and that location as an A++. I am sure to be a repeat client knowing the staff are very caring and helpful. Thanks again guys!