Purchased over 2k in multiple pairs of glasses for myself and my wife a while back and recently noticed my sunglasses lenses were not the same quality or tint match from one another. I brought them to another company to verify this. I stopped in to show this to the owner today and all was said was sorry! What? Many mistakes were make with my order consistently mixing up the wrong lens/frame combos waiting for many weeks. I was patient with him due to his unorganized system but determined now he is a dishonest person that sold me cheap lenses for top prices and doesn’t care for an extra buck. He lost a customer from this experience and can’t be trusted.
Eye Q Optical
About
Eye Q Optical is an eye doctor and optical shop in Port Washington, Wisconsin, located at 309 N Franklin St. Eye exams and an optical dispensary are both on site, so you can have your eyes checked and pick out frames in one visit. Listed services include glasses & frames, contact lenses, contact lens fitting and sports & safety eyewear. The practice is in network with 12 vision plans, including EyeMed, Davis Vision, Superior Vision and Spectera. Doctors at this practice include Sara Falter, OD, Eric Tyler, OD, Kristen Dorman, OD and John Meurer, OD. It is open 5 days a week, including Saturdays. Walk-ins are accepted. Call (262) 261-5252 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
309 N Franklin St
Port Washington, WI 53074-1905
Get Directions - Phone
- (262) 261-5252
- Languages spoken
- English, Spanish
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
On the map
Hours
| Tuesday | 9:00 AM – 5:00 PM |
| Wednesday | 10:00 AM – 6:00 PM |
| Thursday | 9:00 AM – 5:00 PM |
| Friday | 9:00 AM – 5:00 PM |
| Saturday | 9:00 AM – 12:00 PM |
Currently closed. Times shown in America/Chicago. Holiday hours may differ.
Doctors at this practice
Reviews on Google 30
Very helpful staff and a beautiful store. Made a purchase of designer frames and specialty lenses. The interactions with the staff went smooth and they stayed in constant contact, even sent me pictures of frames when I wasn't able to come into the store at one point. They did everything great in terms of customer service and they follow-up after the purchase to make sure we are happy, which we are.
I've worn glasses for 35+ years and I've never had such a great experience as I've had with James at Eye Q. I asked him to help pick frames for me and his recommendations were spot on. He has an immpecable sense of style and taste which is apparent in his personal appearance and the decor of his shop. The lab he uses to make the lenses creates the best lenses I've ever had, my vision is better than ever. James is also an absolute master at adjusting glasses for the most perfect fit. The best experience I've ever had purchasing glasses.
Great prices and great service. If my glasses start sitting crooked, James adjusts them for free. He also has good style sense. I get compliments on the frames he picks out for me. Local business equals good service.
James went above and beyond for me when I ran out of contacts. He gave me free trial contacts while I was waiting for my next appointment to get me through. This was much appreciated! At my appointment, he remembered our prior conversation and asked how things were going with school. He is very personable and great to work with. I highly recommend going to EYE-Q Optical!
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