Herslof Opticians

I'm surprised by the low rating. The staff at this location were incredibly kind to both my son and me. They were able to sneak us in for an appointment before school, even with a full schedule. The Dr. was so kind, and my teenage son appreciated his demeanor. Very friendly and funny doctor. I wish they were closer to us.

Stacey S really helped me out, she made the whole process go smoothly, and when it looked like my glasses weren’t going to be ready fast enough she chased them down for me and personally delivered them to the store closest to my home. She was awesome!

Viola went above & beyond with GREAT customer service. My 85 yr old friend needed an eye exam which was covered by her insurance under community care. Viola and I had several calls back/forth for 3 days to make this appointment happen. She was always courteous & kind. She made sure everything was in order to assure Sally's experience went smoothly. From the time I wheeled Sally in the door, the exam, picking out glasses and then the wrap out, Viola was OUTSTANDING. She would be a big reason to return to Herslof. Thank you, thank you very much Viola for all you did.

I went to the Saukville location due to them being close to where I live and after seeing Herslof had been in business for so many years. And after receiving a recommendation from someone my brother knows that used to work there. Well, I couldn’t have had a worse experience if I tried. My appointment was at 11:15, didn’t get seen until well after noon. Doctor was very unprofessional. They didn’t take my glasses to get a baseline reading until well after him starting the exam. I tried explaining things about my right eye to him and he either didn’t listen or seem to care. I wouldn’t recommend this place to my worst enemy. I’m worried that my prescription may or may not even be correct.

Every time we go here for a new glasses script for my daughter we are given a colossal runaround. I've taken her out of school on two occasions only to be told that they can't accept our insurance because they don't have a computer connection to look things up. We have to leave our card info with them and they are supposed to call on the phone to verify coverage. Needless to say this doesn't happen without a lot of extra calls and reminders to them. On top of that the woman at the counter is typically gruff, if not outright frosty with us. Even when the store has no other customers she acts as if we're imposing on her time. This is our third script with them, and they aren't calling me back (we're repeat customers, why do they have to verify our insurance EVERY. SINGLE. TIME?), so we've decided to go to a different place. How they stay in business with such low customer volume, no computer connection (in the 21st century? really?) and such grouchy help is beyond me.