Very disappointed with our experience at this location. Before booking the appointment, we called and were told that my mother’s insurance was accepted and that it covered her glasses. After spending two hours there for the eye exam, it was finally time to select frames. The employee initially showed us glasses that were not covered. We clearly explained that we were only interested in frames fully covered by the insurance. She then brought out four frames, placed them on the counter, and specifically told us they were covered. My mother selected one, but while the employee was entering everything into the system, she suddenly informed us there would be an additional $58 charge, plus taxes. This fee was never mentioned when we scheduled the appointment, before the exam, or when the frames were presented as covered. Clear and honest pricing should be explained before patients spend hours completing an appointment. This experience felt misleading and was extremely frustrating. We will not be returning to this location. I and my children have been a customer here for years and never have I had to deal with this issue.
