Eye Site Katy

I am extremely disappointed with how my Oakley sunglasses order was handled through this office. It took nearly a month for my order to arrive, and when it finally did, the sunglasses appeared used — no protective covers, smudged lenses, and clearly not in new condition. Throughout the delay, I called multiple times for updates and was repeatedly told I would receive a tracking number and receipt. The lack of communication, accountability, and organization at every step has been completely unacceptable. To make matters worse, no solution or compensation was ever offered for the delay or the condition of the product. I expected far better professionalism and customer care from a medical office and from a business representing a premium brand like Oakley. This entire experience reflects serious failures in both service and quality control. I would strongly caution others to think twice before ordering eyewear here — the frustration and lack of follow-through simply aren’t worth it.

Such a warm and inviting environment! And then I’m greeted by a shining star, Mia. Beautiful smile and with a genuine interest in me. Eye Site is not a cookie cutter optometry business but a true example of a service industry. I have not a bad experience at Eye Site with a doctor, staff, or glasses. If you are looking for a business that makes you feel important and valued, go to Eye Site and ask for MIA!!

I was seen by Dr Lu , very professional friendly Doctor I wish her all the best in her career . Very beautifully organized eye care office,staff is very professional friendly and helpful. Many brands are available for glasses also office have Saturday hours for those who can’t make schedule during weekdays. I highly recommended Dr Lu she is very humble and friendly.

Very helpful staff, easy experience. Dr O’Neill is the best.

Firstly, they take 3 weeks to get glasses made! That is much more time than I have ever had to wait for any glasses. I sent glasses to be made and they broke the very next day. I took them back and they said they would have them fixed the next day, they didn’t! Expect to be on hold for 10 minutes or longer anytime you call to check if glasses are ready. Then when you go pick them up or visit their office for any reason, you will sit and wait for at least 20 minutes even if you are just there to pick up the glasses that already took three weeks to make and you already had to wait on the phone several times because the weeks passed and no one called. Terrible, terrible. They say they will call or text when they are ready and they don’t! The front desk people give a uncomfortable vibe. Do not get glasses made here. Oh yeah, my son was given the incorrect prescription when he had his eyes checked. Their doctors are not knowledgeable about visual disorders and only check acuity.