Eye Doctor Inside Costco

Highly recommend Dr Nyugen. She was patience and through with the eye examination. The receptionist were very helpful and friendly too. The waiting area is small so preferably to arrive only during your appointment slot.

Called and spoke to the doctor about setting up an appointment for today. Was quoted a time 2+ hours later so I said I’d call back. I called back and when asking questions about the different exams and what I was quoted at Walmart vs what Costco was quoting me, the doctor told me to just go to Walmart “since it’s just $10” and hung up in my face. I wasn’t concerned about the cost, I was trying to determine which exam type I needed. Would not recommend solely off the fact that the DOCTOR was extremely rude.

I’m writing to express my disappointment with a recent experience I had when calling your office to book an appointment . The person who answered the phone was unprofessional and rude. From the start of the call, she spoke in a condescending tone and seemed uninterested in helping me. When I provided my insurance information, I asked if my visit would be covered. Instead of giving a clear response, she replied with, "What do you mean?! You didn't hear me?" in a very dismissive and annoyed voice. I was taken aback by how I was spoken to and felt disrespected. I told her I didn’t appreciate the way she was talking to me and that I was no longer interested in booking the appointment. As a potential patient, I expected a basic level of courtesy and professionalism, which was unfortunately not met. I hope this feedback is taken seriously, as first impressions matter and can impact people’s decisions to seek care at your office.

Be aware: My wife was told that our insurance would cover her annual visit at this clinic. She was quoted $190 as the amount after insurance. Thinking that was high I checked with our insurer, it turned out that EyeCo is not affiliated with them—despite EyeCo listing our insurer as accepted on their website! My wife really liked this place, but it’s hard to trust an establishment that misrepresents what insurance they accept. This lack of transparency and honesty is very disappointing.

Dr Le was extremely friendly, knowledgeable and took his time to take care of all my questions. Ive never had an eye doctor take so much time to go over everything with me. The Office was clean, state of the art machines, and at a very reasonable price. Thank you again everyone for helping me at such short notice.