Absolute nightmare to deal with, completely incompetent office staff and horrific waiting times. I was referred to this clinic for an operation by my optometrist May 26th, he personally contacted the leading ophthalmologist and was told he could get me in later that week. I called them to schedule my appointment and was told they had a lot of referrals to process and was told they would message me once they revived mine. After 2 weeks of waiting with no response I called back and the office staff rudely told me that they didn’t have a referral for me with no further explanation. They did not call me till June 18th, almost a month after the referral was sent telling me they were ready to schedule an appointment. I called back to schedule an appointment and was told the earliest availability they had was July 20th. I contacted a different clinic immediately after hearing this and was able to schedule an appointment the next day where I was consulted and operated on the same day. I wasted 1.5 months of my life waiting for these individuals to process my referral just to be told the earliest availability was over a month out. In 24 hours a different clinic did what this one couldn’t in over a month. Please save yourself the headache and reach out to a different clinic. No amount of apologizing or “we’re sorry to hear about that!” Will erase the month and a half of my life I spent waiting.
