I am so glad I found EYEcenter Optometric. I have somewhat complicated vision insurance, which must be billed through my medical plan. I have had the hardest time finding a place that is willing to take my insurance. I booked my appointment online, which was super easy, and when I didn't get a phone call saying they didn't find my insurance I assumed I was good to go. I found EYEcenter through my insurance portal so I knew they would be preferred providers. Sure enough, I show up and they tell me right away there was a problem finding my insurance. Of course, I was disappointed by yet another rejection. However, much to my surprise both the person who checked me in and the tech (I regret I don't recall their names) took the extra time (at least 15 minutes) to figure out the issue and they found my insurance plan and were able to help me! I was ecstatic! By this time, it was easily 20 minutes past my appointment time, but they still took care of me AND they were nice about it!!! No one made me feel bad, and no one seemed frustrated with me or the situation.
On top of that Dr. Jansen Coen has to honestly be one of the first eye doctors that has actually listened to my concerns about my contacts not feeling right (I've been in contacts/glasses for 20+years). He was kind, patient and is insistent on helping make sure I can truly see better. I left feeling like I am going to have better vision and they will work to make sure that happens. I am still in trial contacts, and I think we might be there quite yet with perfect vision, but I feel super confident that I will be much happier once we've got it dialed in. I would recommend any and every one try their practice. Thank you so much to everyone involved!
