Medical Vision Technology Ophthalmology Group

The front desk staff are obviously untrained in customer service. They are rude and unprofessional having zero sense on how to talk to patients. For example when I checked in I was told I had to sign an agreement to pay any number of various amounts up to $300 with no explanation as to which one would be my charge. Just “you’ll see once you get back there with the doctor”. I said it should have been presented prior to the appointment and her reply was I don’t make the rules. While her coworker shook her head. Odd behavior. Condescending and unaware of professionalism or curtesy. I’ve come back to this practice a couple times but only because of Dr. Peabody. There’s not a single other person working here that has a bit of professionalism. Including Dr. Grand and Dr. Tracy, they are both arrogant and awful towards patients. I’m going elsewhere from now on. Sorry Dr. Peabody I’ll miss your professionalism but your coworkers and staff are in need of some training. The building, office spaces and seating are run down, outdated, and covered in dust, plus it smells musty everywhere, and the fact there’s never anywhere to park just makes it a done deal.

So far I've had a great experience at this opticians office. Keep in mind this is not the optometry's office. The optometrist is located across the hallway with the ophthalmologist. I had a wonderful experience with Dr Grand, who is the optometrist. Really took his time to resolve my vision health issues with me. This is for the optical department. Excellent customer service. So far this is the best optical and optometrist office I've been to in many years. I've had horrible experiences elsewhere where people were rude and pushy. I worked with Jorge, an optician. Off the bat, when I first met him he gave me a printout on my prescription without my asking. He told me just in case I wanted to go elsewhere and get glasses. Most optical departments will not do that because they want you to purchase glasses with them. I probably tried on over a hundred frames And he was very patient working with me until I found just the right pair. Hopefully it'll work out when they come in. Trust me this place provides great service. Ask for Jorge.

The older woman seated on the right side of the front desk acted in a blatantly dishonest and unprofessional manner. I arrived this morning for my scheduled appointment with Dr. Yang, only to be told—after checking in—that the doctor does not accept my insurance as a primary. This was completely unacceptable, because when I originally booked this appointment last month, I specifically asked whether Dr. Yang accepts my insurance as a primary, and I was clearly told yes. Based on that assurance, the appointment was scheduled using my existing insurance information, and I was told everything was “good to go.” When I confronted her about why I was never contacted if there was an issue—especially since no secondary insurance was listed under my name—she had no explanation, no documentation, and no accountability. Instead, she chose to lie again directly to my face and abruptly canceled my appointment. There was zero attempt to take responsibility for her mistake, correct it, or even acknowledge the inconvenience she caused. This level of dishonesty, negligence, and lack of professionalism is unacceptable in a medical office. Patients rely on accurate information when scheduling care, and wasting someone’s time due to outright misinformation is inexcusable.

The receptionist as well as Dr. Yang are unprofessional. Dr. Yang literally lied in my patient notes and told me I had an attitude at the appointment because I told her no one returned my phone message and I was on hold for 40 minutes. My doctor is no longer there and either am I.

Cannot speak to anyone there. Every time I call I get put on hold and forgotten. I cannot actually speak to the office. Need to find another eye doctor.