I have literally posted maybe a single bad review of a business in my life. I have never been to this office, so they could be great. But I’ll never know because they use AI instead of a real receptionist. The issue is when I called to make an appointment, not only did it take longer than if it were a real person, I also got a voicemail from the office hours later stating that I actually don’t have an appointment because I’m a new patient and there’s a different process. So now instead of a 10 minute phone call to schedule a new patient appointment, it’s going to take three different phone calls? Honestly, the use of AI and how ridiculous of a time waster this was has made me never want to come to this office. I hope you see this and think twice about using AI instead of a real person. I’m a millennial and I just don’t understand why AI was necessary.
