Eyeglass World

Dr. Syed was amazing! My twins and myself had appointments. 1 twin has had eye surgery and plenty of check up. I have never been so educated. He did a wonderful job with both. I have worn glasses my whole life, had many appts. Eyeglass world should be happy to have this doctor. I highly recommend Dr. Syed. I appreciate so much his knowledge and personality with my girls and myself.

So Honest moment I brought in my personal frames inexpensive but still personal Nike frames and they broke them while putting the lens in when I tell you, the customer service was so phenomenal. They owned their mistake. They replaced the frames with much better frames anyways owned it called me apologized and instantly offered and did fix it. This is how you do customer service. If you walk in ask for summer she was absolutely amazing. Definitely recommend 10 out of 10.

Dr. Syed was fabulous. The rest of the experience has been awful. When I arrived to pick up my contacts, I received 3 months of contacts. Even though the paper right in front of the store manager, in hand writing, said 6 months. At the initial visit the associate who helped me assured me I was purchasing 6 months of contacts. Multiple calls to the store and customer service with no resolution other than I can buy more. I’ve given up and will not go back nor will I recommend them to anyone ever again.

My husband, family, and I have been happy with this store and Dr Syad for our eye care. We always especially appreciate employee Rick as he is very helpful and personable. This past Friday my husband, son and I came in for our yearly exams and glasses/contacts and didn’t receive the care we were expecting from Dr Syad. The staff was kind and helpful as always, but I especially had the worst eye exam I’ve ever had in my life from Dr Syad. I’ve never had a healthcare provider talk to me the way he talked to and treated me in my whole life. I felt emotionally upset by his condescending tone and felt like he was getting angry at me for not understanding his eye doctor jargon that he was speaking so quickly and impatiently. When I said I was feeling very confused, I felt gaslit by his answer of “There is nothing I am saying that is confusing. It’s not confusing”. Ummm, I am a licensed mental health provider and consider myself pretty intelligent, and I was feeling very confused with his irritated and hurried explanations of my contact options. I was shocked by his irritated and rushed behavior towards me. I felt belittled, and emotionally bullied by him and couldn’t believe this was the doctor we have been so happy with for several years. My husband, son and I won’t be returning as they also felt like he was irritated, having a bad day and just seemed very off towards them. I’m so disappointed because we really have loved the staff and the doctor for many years, but Dr Syad’s behavior this past Friday was unacceptable and we will look for another place to provide eye care for our family. I was trying to brush this experience off and just move on, but this has been so upsetting that I felt I should give my honest review.

I won’t come back the lady I had give me a quote on some glasses was rude. First and last time I will be in eyeglass world. I came in sat patiently until someone called me I wasn’t rude at all to any of the ladies in there. I had a bigger lady give me a quote. The entire conversation we had felt like she was attacking me with her condescending attitude. I don’t really know optometry terms so when she asked me what kind of lenses I wanted I wasn’t sure so she started reading off what eyeglass world had available. I told her I didn’t want bifocals and she said to me ‘well what do you want? ’ she then asked if I wanted single vision and I said no I want lenses that correct near and distance, and instead being kind. She gave me this sassy look before she said anything and then she said ‘so you want progressive’ in a sassy tone. I didn’t want to be rude myself cause I like to think that i’m better than that, but now that i’ve thought about how poorly she treated me Im gonna post this and hope someone can go somewhere better.