Eyemart Express

I was greeted as soon as I walked in. I was allowed as much time I needed in choosing the perfect pair for me. I was seated and greeted by a young lady who got my information and submitted my order. My only concern was after looking at my receipt and studying the details I was confused a little bit, until I called the store, and Jennifer explained it to me with understanding. My over all experience was pleasant and I will be back. Thank you EyeMart!

The entire experience was awesome the workers are great this is my first time ever dealing with glasses I was completely confused and overwhelmed my foster child is 3 years old and they sent me over to look I was greeted talked to they helped find the frames she was able to pick a color she has not taken them off sense she is comfortable in them I was told it was going to be a struggle to keep them on her. they are her magical glasses. And the time that it took to have them finished was mind blowing! done in the same day they took my paperwork and I picked them up at 3pm I want to give a big thank you !!

Had the worst experience today , after going there for years this is a first for me! Had the worker Miranda storm of and say “yall know what the manager Michael can deal with yall” she didn’t even apologize … since the beginning she kept getting my boys confused and when I tried to explain to her what prescription belonged to who , and which glasses belonged to who she got an attitude and even basically started saying my teenager was lying then storms off (other customers were looking at us) so that was pretty embarrassing … Michael took care of us and was good he apologized but I feel like I should’ve just walked out then and there instead of still staying there and purchasing from them after their employee had that tantrum!! I had been there this morning and Kimberly helped me out and had I no problems with her! anyways moral of the story if you’re thinking about paying out of pocket and spending $400 even after being treated like crap plus having all eyes on you TAKE YOUR BUTT ELSEWHERE dont be like me …. I do appreciate Mr Michael for the 40% off discount though!!!

Save yourself a headache and money by going somewhere else!!!! Unfortunately in the whole big ole town of Tyler nobody takes my insurance for eye exams. So I had to go all the way to Longview just to get an eye exam that would be covered by my insurance. With that all done and out of the way I didn't want to drive back to Longview to pick up new glasses. I decided to go to eyemart Express here in Tyler because I have used their other locations and I've always had really good service. I should have just stayed away from this location!!! When I walked in there I was not greeted, I was just rudely asked do you have an appointment. No hello, no hi, no good afternoon nothing just rudeness. I should have just walked out then but I needed new glasses made because I'm blind. So the lady behind the counter tells me just look for some frames and they'll get with me as soon as possible. I know exactly what I want I know exactly what my budget is and I know exactly what my insurance is going to cover. I went in fully aware of how much money should be spent on a new pair of glasses. I need a picking a frame that fit well within my insurance budget. Then an employee came up to me asked me if I was ready to proceed and I told her yes I had the frames picked out. She led me to a table and I have no idea what her name is because she never introduced herself. Wasn't wearing a name tag I have no idea who she is except for the fact she was Hispanic and very rude. I'm asking questions and she seems annoyed because I'm asking questions. With that all said and done she rings everything up and tells me it's going to be $30 more than what my insurance covers. I question this because I know for a fact I was within my budget. Just a example my budget from my insurance for the frames alone was $105. I picked out frames for $50. I did not get any special type of lenses that would warrant extra cost. I did get scratch resistance but that is covered fully by my insurance. Just to be done with the situation I paid the $30 and I figured I will call my insurance and deal with it and get my money back that way. Well I called my insurance and explain to them the situation and they looked into my account. She asked me how much the total was and I gave her the total minus the $30 that I had to pay in cash while at the business. She then asked me if I could email over a copy of the receipt because the amount that this company sent in was roughly $200 more than what the actual receipt showed. So they are not only scamming customers out of money, they're also trying to scam insurance companies out of money!!!!!

We came in with other errands to run, and we were immediately helped. The associate helped us get the best possible price according to their promotions and our insurance. Also, the glasses were ready relatively quickly so we could pick them up on our way back from our errands.