Eyemart Express

Had a new pair of frames that I wanted just poly polarized sunglass lenses put in. They accomplished this in about 30 minutes at a fantastic price. I will be going back to get another pair made. Great people, great price!

I would definitely give more than 5 stars if I could! All of the ladies were extremely kind and helpful. They made me feel at home, they were patient and very informative. Dr. Hoover was wonderful! Came in with his cup of coffee and started with fun conversation. Thanks to everyone for such a great experience.

I took my daughter to get her eyes examined and to purchase glasses today, so this review reflects both. The eye exam was fine. The nurse was nice and the optometrist was nice. Everything was pretty standard and I had no problem on this side of the store. So for the eye exam 4/5 Unfortunately, I have to give the sales side a 2/5 so far (it's going to be 2 weeks before I get the glasses I purchased, but that's forgivable since it's a high prescription). I have vision insurance and specifically chose frames well within the allowance my insurance gives. Because my daughter is young, polycarbonate is covered. I expected to pay a little extra for her higher prescription and a little extra for the discounted coating (my insurance covers about 30% on these), but what should've been an out of pocket expense of maybe $100 at most was actually nearly double that. Why? The UltraXHD bundle. Let me be clear, this bundle with a polycarbonate "upgrade" is $270. I had no idea. I didn't know the line item prices until after I paid. Why? The sales person said she couldn't see the price until after everything was put in. I asked for anti scratch (polycarbonate is by nature already anti scratch) and anti reflective and she told me she was going to bundle it because that's the most cost effective, so ok. She had me sign a consent form to bill me, but I thought that was to use my insurance, and then I paid and then I saw the sales pitch. $421 after all was said and done. Sure, my insurance covered half of that. What they covered though? Not exactly sure. The line items are not clear and it's going to be a week or so before the EOB pops up on my insurance. So, for anyone who wants to know how much the premium upgrade is, here's the breakdown: Poly SV UltraXHD UltraXBlu (2 lens) $54.95 UltraXBlu $25 (blue light filter) UltraXAR $85 (anti reflective) Variable Aspheric $45 (high astigmatism fee, I think) Polycarbonate Upgrade $60 For a total of $269.95 There's an HD 1 year frame warranty that's free as it's included, but the premium warranty (which I didn't know I was paying for a premium warranty, mind you) is $49.95 Plus frames and sales tax So, thank you for maxing out my insurance coverage and padding the sale. It's not like cost of living is straining my grocery budget, or anything. Oh, and had you guys been honest, I still would've purchased from you, just gotten what my insurance covered. Now? I'm sticking to Zenni. At least they let me see the cost breakdown before I buy.

This was my first visit to the Aiken Eye Mart and I will definitely be a repeat customer. Lisa was very patient and extremely helpful in helping me select frames and determine best way to take advantage of insurance coverage. Glasses were ready within the one hour promise.

Mixed reviews about this place!! I went last year and had EXCELLENT service. Doctor was very informative, staff was polite and helpful, glasses were done quickly and have been great. Took my daughter the end of February. Again Dr. Hoover is awesome. Takes his time to explain things. Front desk staff not so much. They originally said 4 weeks for her glasses (had to be sent off due to insurance and bifocals). Called a week later, we rush over to get there before they close. We get there about 15 minutes before closing just to pick up glasses. Stood in the wrong line because we weren't told where to pick them up. Glasses are not correct and don't have the bifocals as needed. Lady is rude and not very helpful when we tell her the glasses were incorrectly made. She scheduled us for a recheck the following week. Calls me back the morning of the appointment (which I have already had to take off of work for) and said oh I didn't check the schedule, her doctor doesn't work today so you'll need to come back another day. 😐 So now I have to take yet another day off of work to drive to hopefully get seen because she is going to try to fit us in. 🤦‍♀️