Eyeq Docs of Everett

My sister needed a new prescription, but due to her special needs, needed the exam process to be slower and easier. Dr. Nguyen was accomodating and patient, so she felt it was easier than last time and felt confident about the accuracy of the results. We waited the 2 weeks for the prescription. During this wait, they moved to their new location, and the pick-up process was quick and easy. Their new location is easy to find, in a big, grey-blue building across the street from a family dentistry. It is more spacious and looks nicer than the previous location. With hardwood floors instead of carpet, it is more allergy-friendly. Seating is comfortable, and there are more chairs available than the previous small location. Note: If travelling by Everett Transit bus, after we tested out both bus options, we highly recommend the 29 bus instead of the 7 bus. There are steep hills and a longer walk between the clinic and Evergreen Way (7 bus). Keep in mind, however, if getting off the southbound 29 bus, you will need to walk in a grassy patch between a street gutter and traffic, with no sidewalk for a short distance (about 20 feet) between the bus stop and the southwest Broadway/Madison street corner where the sidewalk begins. There are also several driveways between there and the clinic that interrupt the sidewalk. This may be difficult terrain to individuals with special mobility needs, such as wheelchairs, so I recommend getting a ride directly to the clinic location.

We love Dr. Nguyen and his excellent team! We've seen him for years and he's guided us through our vision journey, which includes some complex aspects. Patty and Ashley have been so patient and helpful with contact and glasses fittings. Thank you!

I couldn't see very well and now I can. The service was professional, friendly and fast. They have all the cool equipment for testing eyes and I had my new glasses in about a week. Now, if I can get used to wearing them . . .

They waited until after I paid and finished filling out their paperwork, including my ssn, before they told me that I couldn’t leave my scooter inside. There are no bike racks on this block, so I’m not really sure where they expected me to park it. Initially telling me it’s ok, then waiting until after I gave them my ssn was pretty unprofessional and a bit scammy to be honest. Their reasoning was that “they had carpet”. People walk through grass, dirt, mud, potentially pet poo… my scooter is not “off road”, the thing stays on the side walk only. Unless this place is asking every single person to take their shoes off and leave them outside, the demand was not reasonable and borderline discriminatory against people that don’t drive. Especially considering they don’t provide a bike rack. Now it’s the 29th and there’s no way I’ll be able to get another appointment anywhere else before the end of the year. Thanks for depriving me of what little vision benefits I get. Edit for owner response: LOL! Your suggestion is to leave my small $600 e-scooter outside? When you have no bike racks!? So I can give you hundreds of dollars for new glasses AND get my scooter stolen?! No, thanks. Visiting you again would end up costing me over a grand… what an unreasonable suggestion. Also, not a “large bike” btw, the scooter fit between a chair and the wall of your “quite small” office, I didn’t even have to move the chair. I find it interesting how quickly the excuses change when the double standards are pointed out. 🤷‍♀️

I am truly upset and disappointed with our experience at Eye Doctors of Everett. This visit was for my child, and from start to finish it was extremely frustrating and stressful. Even with a scheduled appointment, we waited over 45 minutes, and the front desk staff was rude and dismissive instead of apologetic. When we finally saw the doctor, the appointment felt rushed and careless. I did not feel confident in the results at all, and I left worried that my child’s prescription might not even be correct. When I immediately asked to cancel the glasses order the same day, I was flatly refused with no clear explanation. What made this even worse was the complete lack of communication afterward. I called multiple times the same day and again the next day, but no one answered the phone or returned my calls. As a parent, being ignored when you are concerned about your child’s vision is unacceptable. This experience caused a lot of unnecessary stress and anxiety. I trusted this clinic with my child’s eye care and left feeling unheard, dismissed, and deeply disappointed. I would never return and strongly warn other parents to look elsewhere. UPDATE: The appointment was on Thursday afternoon, not Wednesday as previously stated. I called the office many times on Thursday and Friday, and no one bothered to answer or return my calls. Today, Ashley finally picked up, and instead of helping, she was extremely rude and hung up on me. This is absolutely unacceptable. THIS IS HOW YOU TREAT CUSTOMERS—ESPECIALLY PARENTS CALLING ABOUT THEIR CHILD’S CARE? The lack of professionalism, accountability, and basic courtesy from this office is shocking. I strongly do not recommend this place to anyone.