I was a new customer but never again. I found Michelle through my insurance. Booking an eye exam was easy enough. I get my prescription and order 2 pairs of glasses from eyebuydirect. Both pairs aren't the correct prescription and are both equally bad. So did they mess up both prescriptions or did Michelle give me the wrong one. I figure it's an easy check, she puts glasses into a machine. I send her an email if I can swing by to double check who's at fault. It'll be $75 to check the glasses... If she determines she's at fault then of course it's free. She says because insurance... So now I have a useless prescription because I can't tell if she gave me the wrong one or if the glasses company sent the wrong one twice. This person doesn't care about you. They don't do quality work. And they will upcharge you to check their work and refund you if they messed up. Don't use this service, save yourself time and a headache.
