Eyes On The City

Every time I visit the staff are always fantastic. From the front desk through the optical everyone is kind and knowledgeable. If they don’t know something they find out for you! I’ve had tinting done to my lenses and the tech showed me all of the options so I knew exactly what I was getting. They were enthusiastic from picking my frame to choosing the color of my lenses. Love this clinic!

Great staff — Cat & Orion helped me find the best pair of glasses in less than 20 min! These are the best glasses I've ever had. Highly recommend Eyes on the City! After these new pair of glasses, I was getting so many looks! :)

I've been to many optical boutiques and optometry offices in the area, and this is one you should avoid. Expensive, low quality frames, incompetent staff (especially Brenna) and just bad communication. They don't care about their customers. Whenever I confronted the staff about my situation, they seemed very defensive and came up with excuses rather than hearing me out and being respectful. Lastly, I get that everyone needs to make money somehow, but purchasing eyewear from this place felt so pressured and rushed.

Incompetent and unethical business practices. I feel the need to warn my fellow Seattlites with less the perfect eyesight. Don't let the lovely location fool you. This shop is run by incompetence. I went in as a first time customer with high hopes but mostly because it was the closest shop listen by my insurance. I need glasses to distance and, thanks to the wonderful process of aging, also to read. Unfortunately I can't tolerate the mushroomy experience that multifocal lenses provide. I made that clear to both the doctor and the technician. They still up-sold me on "this new technology" that is going to work for me. I asked what they would do if the lenses didn't work for me. They reassure me that they would make it right. After a couple of weeks I got the glasses. I couldn't even leave the shop with them. Nothing was on focus. A different tech apologized and politely re-took the ocular measures noticing that they were wrongly measured and that, to make things worse the lens shop made a mistake as well. I waited another couple of weeks for the new lenses. Much better but still off center. I used the glasses for two weeks as they recommended and I decided that I could not deal with the fishbowl effect. For me it's mostly everything is out of focus and I have to search the sweet spot constantly. I felt noseous every day. They took the glasses in and ordered regular lenses. Once I got those back, I was expecting to get a refund for the difference. Multifocal are closer to 500 dollars and single focus are more like 200. They refused to make up for the difference. They refused to discuss it with me and referred me to a manager. I called the manager 3 time before getting a text message back say they they were busy. Finally today they emailed me refusing the refund. Wait, you are too busy to call me but you have the time to write me a long email to refuse the refund? Is this something they do on a daily basis? Do they have a template for this reply? Why is the manager so busy with these tasks? She had the time to reply to my second email and the third but she didn't have the time to call me? Do they use AI for these communications? How often do they deny refunds?! Is this pure incompetence or a business strategy? Be weary of this establishment they are more skilled at denying customers then they are at making glasses. Funny that they prefer to steal a couple hundred bucks rather then acquire a new loyal customer. If you need glasses, you'll need glasses for the rest of your life. They have the opportunity to make up for their mistakes 10 fold over the years. Especially in a city like Seattle were we love supporting local businesses. Final note, they have a very limited selection of frames and most of them are outdated and out of style. I provided my own. This is the temu of Seattle glasses shops with prices not to match their low quality and incompetence -- PS: Reply to the owner: thank you for your answer to my review. You very well know that I was very polite with all your staff. I am not surprised that you are adding slender to your palette of unethical practices. Good luck with your business.

Awesome place! We've been going to Eyes on The City since they were at their Ballard location. Orion is a literal angel from heaven. Hooking me up with contact lens samples to help me get to my appointment.