To say that I’m disappointed in Eyewear Junkie would be an extreme understatement. The first pair of glasses I got from them didn’t fit, which is no fault of their own. What they are at fault for is neglecting to tell me that they were in. They were in the store for six, maybe seven days and I only knew they were in because I called to check. I then ordered a new pair of glasses on a Monday and I decided to call and check on the status that Friday. That is when I discovered that the employee never submitted my order to the lab. Because of their mistake, my order was delayed. It’s now been three weeks and I still don’t have my glasses. Something keeps going wrong at their lab and they’re having to remake them. I get no phone calls to update me and when I do call, they’ll tell me they’ll call back with an update and hours will go by with no response. I then call back and am told they’ll leave a message for a manager. Guess what? No call back. I have to continue calling until I get ahold of the manager. I can’t fault them for what the lab does, but I do fault them for their lack of communication and follow up. You’d think after so many mistakes were made on their end, that they’d have the lab rush the order or at least offer me some type of compensation for their incompetence. Once I (hopefully) get my glasses, I will never make another purchase from them unless they perform a miracle and make things right. If you’re thinking about shopping here, use caution and don’t get your hopes up. Maybe their Derby location is better, but I wouldn’t risk it.
Edit to add: I finally got my glasses (05/13/2026) and I do have to say that their lab did a good job. I wish there wasn’t as many issues getting them, but their lab did do a good job on the lenses. My one star review is based off of Eyewear Junkie’s customer service, not the quality of the glasses.
