Eyexam Of California

Made an appointment online for my day off. Showed up 45 minutes before my appointment to make sure things went smoothly. When I got there, they told me they canceled my appointment. They said they texted me and I did not respond. I don’t get a ton of texts and I’m very careful to respond to them. So unfortunately, I drove 30 minutes for nothing. And wasted time on my day off. They couldn’t take me as a walk-in. And when I asked them if there was any way to make an appointment where I didn’t have to have them me since their computer system obviously isn’t reliable, they said no. If I didn’t respond to a text, they wouldn’t send they would still give away my appointment. Ridiculous horrible customer service go to Costco And much better. My wife’s been telling me this for years. In fact, the entire experience at LensCrafters is horrible and WAY overpriced.

Terrible customer service. Been coming here for years. A few minutes late one time and they cancel your appointment. This in spite of the fact that I attempted to call them and spent several minutes waiting at the front counter just for them to turn me away. The optometrist is ok. Always trying to upsell unnecessary stuff. Already found a better optometrist and won’t be back.

The doctor and the gal who helped us today were incredibly polite, helpful and very knowledgeable for what we needed for our eyes. The doctor listened to our concerns and did a thorough test to get us the right lens we need. The gal who helped us set up the glasses was incredibly helpful when it came to the lens types, glasses and what would be helpful to our day to day. Even gave us some helpful advice on how often to wear our glasses, when and some other personal experience. We’re super happy with the services provided. Looking forward to see a little more clearly now :)

My son and myself were welcomed warmly by the staff. Our business and exams were conducted professionally and with great care. All of the equipment was clean and also appeared to be extremely up to date technologically. Our overall experience was pleasant and we look forward to returning.

Mary provided excellent customer support! 👏🏻 She was knowledgeable, fun, super patient with me and helped me choose my glasses 🤓 She provided different scenarios and features to make a financial decision without compromising my needs. She was just great!!! Dr. Benjamin was also great and answered all my questions ☺️