Eyexam Of California

Dr. Nguyen is an amazing doctor. I had not had my eyes checked in over a decade because I never needed glasses. I visited another ophthalmologist and was told that I might have a condition that I never expected to have at my age, especially being in my mid-40s. I decided to get a second opinion and made an appointment with Dr. Nguyen. She took excellent care of me and made me feel very comfortable throughout the entire visit. Maybe it’s because she has such a warm and pleasant personality, but I truly had one of the best experiences I’ve ever had with an eye doctor. She thoroughly examined my eyes and reassured me that I do not have a mild cataract, which was a huge relief. Dr. Nguyen genuinely cares about her patients, and it shows in the way she listens, explains things, and provides compassionate care. She is exactly the kind of doctor every patient hopes to find. Thank you, Dr. Nguyen, for your professionalism, kindness, and outstanding care.

I wanted to check on the floaters in my left eye and also needed to get updated prescriptions for glasses. I called this morning and got in this afternoon. The appointment went smoothly. Everyone I encountered was friendly and professional. Dr. Marilyn Ng answered my questions and checked on my eyes thoroughly.

This was the most disappointing and upsetting experience I’ve had at an eye exam clinic. The first doctor examined my eyes in less than two minutes, and it didn’t feel like a proper or thorough examination. The prescription turned out to be wrong, the contact lenses made my eyes feel worse, and the glasses I ordered were completely unsuitable—oversized and causing me to see very abnormally. When I returned, I was offered a refund instead of real help to fix the issue. I had to come back again for a second examination because my vision had worsened. Unfortunately, the second doctor also did not seem to take the time to properly evaluate my eyes. The exam felt rushed and careless, more like routine maintenance than a real medical assessment. She relied mainly on old information instead of carefully checking my current condition, and suggested random options without a proper evaluation. I left still without a proper solution and very frustrated, especially because I needed clear vision for work. What I was looking for was a clinic that genuinely cares about patients and takes eye health seriously, not one that treats eye exams as something superficial. I left that place in tears and will be looking for a different provider who takes proper care and attention in their examinations.

Richard! Thank you for being so helpful, so knowledgeable, so kind and you made my day! No pressure, no impatience, no up-sale of products or services which I really appreciate! He did offer other services but when I was not interested he heard me. He also went above and beyond to see if my insurance would apply. The optometrist (Marilyn) was also amazing! I’m looking forward to picking up my new glasses and I will go in specifically when Richard is there! It’s really common to interact with customer service people who are indifferent and rude so thank you again and again for being 5 ⭐️!!! Best, Karyn Rainier San Francisco, CA

Had a seamless experience with Dr. Nguyen and the staff who were all incredibly helpful, informative and professional. They were great and even let me take a picture of one of my scans. The exam assistant and store sales clerks were great, as well as the frames selection with the recent store remodel.