Eyezone INC Reno West

Everything was great until they had to bill my insurance which they didn’t do for months later and I got a notice of an outstanding balance almost a year after my appointment. Took about two months to figure it out until o told them they were responsible for the outstanding balance themselves because they didn’t bill my insurance in a timely manner. Any union folks just avoid eyezone all together!

I like the doctors here but it is so hard to make apts and get things. My original apt was Oct 28. I like late apts because I also work in the medical field. It took a long time to get my trial contacts in and get another apt to get them sized. When I went for my next apt they were running an hour late so I had to reschedule. In which I had used some of my trials and needed more. I had another apt end of Feb…but my trials did not come in so I was rescheduled AGAIN. Now end of March. I’m very disappointed that it is taking so long to get my contacts. The office and staff are wonderful it’s just the process and taking 6 months just to get contacts is horrible. Update is my contacts were mislabeled and I had trouble seeing with them. Since I am not a contact wearer and I didn’t have the RX…I didn’t assume they were mixed up. I went in and couldn’t see the letters when she was checking on them and so she increased one side and just told me to “just guess” on the other. I didn’t understand how my vision with glasses would vary that much from contacts. Took the rx home and compared how much she changed them and found out that the contacts were fine and they were just mislabeled.

I had a great experience working with EyeZone and their team. The staff was extremely polite, professional, and genuinely cared about providing excellent service. They were easy to work with throughout the entire process and made everything smooth and stress-free. I really appreciated their responsiveness and attention to detail. Highly recommend!

I went to the Eyezone on S McCarren first and was not happy with the service there at all. I left and decided to go to the Eyezone in Midtown and it was 100 times a better experience. That is where I purchased my glasses. I wouldn't recommend the one on S McCarren due to the front-end staff but the one downtown, midtown, was 100% better.

I feel compelled to write this because as I was sitting in the lobby I noticed the receptionist with black and blonde hair conversating with the assistant and they could not help themselves from making fun of a patient. It was incredibly unprofessional and I cannot believe this behavior is allowed to persist. Coming to this eyezone location at least 3 times has made me realize these employees are miserable and are spreading bad vibes everytime. Can’t believe this is consistently occurring. Your team should be reevaluated.