Family Eye Care

Front desk is barbaric, especially the office manager. Extremely condescending on multiplication occasions like they’re better than everyone. That is not how you treat a customer. It is almost like they’ve never worked a day in customer service in their life. Doctor is great but needs new staff. I would highly recommend using the multiple other doctors in town and surrounding towns for better service and experience.

I went and had a great experience, until I had to followup on my order for contact lenses. I paid the day of my visit and they were supposed to be shipped to my house. I’ve been trying to get in contact with the office to follow up or receive tracking but they NEVER pick up the phone. I’ve called an incredible ammount of times, left messages, sent emails and still nothing. I guess my only recourse is show up at the office and ask in person which is insane.

I want to give them 4 stars. The visit was fantastic, the price was great, the customer service was great. The doctors knowledge and personality was fantastic. However, the entire purpose of going is the specs. The first thing that bothered me was I waited about a week and a half, I went Wednesday the 15th and called them the 24th only to find out my glasses were ordered on the 24th. Then I called this morning and was told that they were ordered the 24th (as if that’s normal to order them a week later) and then she said something about a defect at the lab and hopefully next week. So, my only warning is this; if you’re in a rush to get your glasses don’t come here. I’ve been getting glasses since the 3rd grade, I’ve never had a pair take more than 2 weeks to the day and typically they are even early. I can’t help but feel the delay was more due to disorganization up front than it was due to a supposed defect. All that out there the staff all around are really great and friendly, and it does capture that old school doctor feeling. Dr.greenes a huge nerd.

I am writing to formally express my dissatisfaction with my recent experience at Family Eye Care in Cromwell, CT. During my last visit, there was unprofessional communication from the desk. Ordered contact lenses. However, Jessica at the front desk failed to verify my address, which led to the lenses being shipped to an old address; I haven't lived there for over 4 years. Despite later claiming she had confirmed the address, which never happened. When I made the appointment, I indicated that I moved to update my address. When I attempted to resolve this issue with the office, I was met with dismissive, rude, and aggressive behavior from the staff. It is “not their job to contact patients if lenses or glasses are there nor to give reminders of appointments; it is the patient's responsibility to contact them. They are not babysitters; it's not their job.” Additionally, they used up all annual vision benefits for lenses they sent to the wrong address; I was told it was your fault and your problem by Jessica 2x times. Go pick them up from old addressed by the management Nora. Terrible customer service experience overall.

First time in the practice as my other doctor buggered off with no notice. I was promptly greeted by the staff at the desk and brought in right away. Very friendly. There was a trainee working with me and it took a bit longer though she was eager to learn. Dr. Green was nice. He gave me some great information. Previous providers were very judgemental about getting glasses online, however he and the staff were understanding. Overall very professional, kind and caring. Highly recommended.