Poor Communication & Hidden Charges – Beware My daughter visited this eye care center in Houston after calling ahead to confirm they accepted her vision insurance. They said yes — but after her appointment, she was charged over $100 with no clear explanation. When she asked for clarification, the staff was dismissive and told her to “call back after 2,” even though she was standing right there. I later called myself and was told that they “usually don’t get paid” by our insurance — something that should have been disclosed before providing services. They confirmed the insurance but still pushed forward, knowing they’d likely bill us instead. No one followed up when I requested a callback, and I was told there was no manager to speak with. This place lacks transparency and respect for patients. I will be filing a complaint, and I strongly urge others to avoid this business unless they change how they handle insurance and treat customers.
