Family Vision Associates (AEG Vision)

This is a friendly, competent, professional place. I called with an eye issue on a BUSY Friday morning and they were willing to work me in because I was uncomfortable. I appreciate the staff for "listening" to my issue when I called for an appointment and understanding I needed help before Monday. Dr. Ezzell is so competent and caring and fixed my eye, even though they were already booked up for the day. Thank you to the staff and De. Ezzell at Family Vision Associates!!!!

I have been to multiple places for my eye exams in the past. Each time I had eye exams done I felt as if my exam was quick and my concerns about my vision were not heard and each time I had the wrong prescription. Last visit I had last year it was all virtual and I was warned that the optometrist conducting the exam sometimes was not in a good mood which was a bad experience for me. So this year I decided to use Family Vision Associates. I saw Karen Henson in person not virtual visit. Let's just say from the moment I walked in to the time I left from my appointment I didn't feel rushed and I can truly say Karen Henson truly listened to my concerns and told me she was going to help with my vision. The staff was Friendly and attentive. The office is clean and updated unlike other places I have been. The test prior to speaking with Mrs Henson were thorough. I was able to get my exam and pick glasses all in one place without hassle. Most definitely this will be my go to place from now on. I also received a letter prior to my appointment explaining what my cost would be for my exam if I didn't have insurance since they didn't have my insurance on file until today. I recommend this place.

Staff are attentive and caring. They made an appointment in a timely manner to address some immediate vision concerns. Dr Boneau is kind and caring. She is also very reassuring.

Making my appointment was easy and convenient with the ability to do it online. But trying to get through to someone is like pulling teeth. I ended up needing to cancel my appointment because I found someone who could get me in sooner (and it was an urgent case as my glasses were ruined), and the website was being weird about confirming if they took my insurance or not. I called multiple times a day for several days, and without fail, no one would answer the phone. I just constantly got prompted to "leave a message and someone will call you back!". I think I called 9 times total over the corse of 3 days, trying mornings, midday and evenings, with no luck. I work the same hours as them and do not have the means to stop to answer a call in the middle of work. I can only make or take calls on my breaks. There's no way to cancel appointment outside of calling to do it (that I could find at least), so I ended up having to be a no show.

I have been going to Family Vision since 1997 and I have absolutely no complaints, unless you count being too good at what they do! I don’t know how they do it but they always manage to hire the nicest people! And they’re honest with me if a pair of glasses I’ve picked out doesn’t look good on my face! I just love that!