Lone Star Eye Associates

This was my husband and my first visit to Lone Star Eye with Dr Edmond. First off the staff is amazing. They answered so many questions I had and never acted as if I was a nuisance. My husband has dementia. They were amazing with taking extra time with him. I can’t tell you enough about about our pleasant, happy experience. Dr Edmond was also amazing with taking extra time with my husband. It’s not an easy process testing dementia patients. We are so grateful for all the extra care given to us.

Update: back in march when i went in for contacts only they charged me $40 and dr. Rama even looked at the brand of contacts i wanted to order. Jason said he'd order samples and i could pick up next week. It took almost 3 weeks later they kept saying theyre on their way. Finally april 7 they realized she never sized me for contacts and only gave me glasses prescription. I had to drive 40 minutes back to get measured for eye appointment i paid for march 20th. They made it sould like they were going it do apt for free fot my inconvenience but i had technically paid for contact appointment march 20th. Since my contact visit march 8 i still dont have any contacts. Last week they gave me a sample trial that was wrong size and wrong type. Aftwr waiting 3 weeks they orderwd a monthly not daily and the wrong size . Dr carson all he did was look at my brand and measurements and put them in his computer he didnt look at my eyes in machine at all he just used my original sizing and brand to change my prescription on one eye up to match left eye. And he still was wrong. So now im wearing a contact that gave me headaches dry eyes. And kept moving around. I was driving 2 days ago with my son to his school and the left contact fell out when i blinked. Im so thankful i didnt crash trying to pull over and then drive rest of the way half blind. They knew i was almost out of contact march 20 and have made no attempt to get me something quickly. When i told them they gave me wrong size and type of contacts they didnt seem too worried and ordered the correct brand HOPEFULLY since i still dont have them . I cant believe i paid for a service that i still hasn't received the right prescription yet over a month later. And now when i want to order contacts they stopped ordering contacts for people and only get samples now. Because apparently 2 employees were stealing from them so they wont order anymore for atleast a month. I finally just 3 days ago got a corrected prescription so i can order the right contacts at sams. So even then ive had to get 3 different prescriptions that were incorrect until 3 days ago. One pair of trials that almost caused an accident and still no corrected trial pair from them. I'm definitely calling today to request a refund. And honestly time lost to keep going up there. Also the hours on their door and online they're wrong so I'll show up to get the contacts and they were closed 15 min before sign said. And next day my husband had to change plans to get the trial pair because sign says til 5 but they were closing at 1 so he had to get them right away only to see they were wrong type. Definitely be careful going here I doubt either dr is being told whats going on and they should know so they can fix the continuing errors that can cause damage headaches. By giving people wrong sizes. Definitely need to clean up staff here since its literally chaos tobget anything done right. Imbgoing to report them to licensing since their errors have caused physical problems. Migrains. And almost accident. Went march 20 it was a 2 hour long apt. most of that was in waiting room. With 2 kids it was difficult since they were exhausted. There seems to be no office work being done like input info, running insurance or checking benefits. I got charged at the end and my insurance said in network plus provider so should have been free. I let them know i was almost out of contacts and atill have yet to begin ordering my contacts 2 weeks later. Jason said thats de ramas job to order them. But when will she have time. Ive called and left messages since last Monday no return calls. When j get someone they say dr. Rama will call me but she doesn't. She was also supposed to refer me to specialist and thats not been done either. When checking my insurance they just now finally ran it theu insurance and its says out of network now??went specifically eith them because on my portal as in network and also said plua provider so i get exta benefits than other in network providers.

My insurance changed.. its been 10 years since ive been i can see why … first visit took over an hour to be seen .. didnt have my rx .. ask for dailies but sent home with wrong contacts… got home called them.. said would talk to the dr and call back.. no call… i called no answer.. took a couple of days for a return call… i understand they are moving …i called again no call back.. now back for the follow .. which should be quick and easy.. in the exam room for 30 min.. I’ve experienced better .. elite eye care … i won’t be back

Everything went well. The staff at the front of the office are friendly, quick, and experienced. When I picked up my glasses they were very helpful making sure they fit right and were quick to help make adjustments. I had to return for a follow-up issue and they were just as fast and professional. Thank you.

I will say this much it was very nice being able to pick up my kids glasses the day of the visit. But if you have small children definitely bring entertainment for them.