I do not leave reviews. And honestly I wished I had paid attention more to the very low reviews then those fake positive 5 star ones. If you look at the low reviews they have a form of consistency. The lack of professionalism either being rude or sour attitude. So I had gone here to get an an exam and choose glasses. First day, seemed nice. Was in then out, no problems. Told to come back 2 weeks to pick up glasses. Well I came back and the lenses just did not work right. Could not see through them. So then decided to ask for a correction follow up appointment to fix the prescriptions. Asked specifically if I would be charged because i understood are only allowed one appointment a year. Martin tells me I wouldn't be charged. Cool. I come for the follow up appointment and he's super rude. Was being very I guess you'd say "irritated" and "smart mouthed" like fixing problems and dealing with patients isn't his job. But I finish with the appointment and get glasses 2 weeks later. A month later they send me a bill saying I owe them for that prescription correction visit. Very smart people. They know how this industry and job works. They send me an invoice saying they don't accept HMO plan even though they know well I use EyeMed. And in doing so they made sure the bill gets sent to me and not the insurance so the insurance would not be able to get involved. They also billed it as an appointment for dry eyes, etc. And not the actual reason why I went there, which was to get the correct prescription. Anyways, my big issue is if they had told me then I'd know. Who likes surprises. The communication was terrible. I talked to one of the woman and she didn't understand why I was confused. Kept going on about this is standard procedure for any health care visit to have a follow up appointment and to get billed. I understand that. But how am I supposed to know? I don't know your job or how billing works. She also stated the doctor does not have any say of how the billing works. Which also didn't make sense because I called about this issue and she said the doctor was willing to give a discount... so does he have a say or does he not? They do not do business with good faith. They only want your money. They don't care about your actual well being as healthcare workers. Do yourself a huge favor and find a place that cares.
