First Vision Eyecare

I've been getting my eye exams here for years and I love this place. Dr. Freeman and Aaron are great. This place is apart o the fabric of the neighborhood. Everyone stops in to say hi and that is what really makes it apart of the community. Its usually easy to get an appointment and the wait is never too long.

I visited your office to have my glasses repaired. During the visit, a staff member began discussing my personal family situation after I briefly mentioned that I have not seen my father due to past abuse and trauma. He stated that it was ‘not a big deal’ and suggested that I should visit him.

Poor experience, lack of professionalism, irresponsible, unreliable, lack of care. Male staff member took my glasses order and forgot to send it in, missing the end of year for my vision insurance coverage. I had to call weeks later, after I hadn’t received word of my finished glasses. It was not the insurance company’s fault. In addition, he escalated and yelled when we were on the phone with no provocation. Extremely stubborn. Literally would not stop wiping my glasses with abrasive paper, even when I said it was fine and I would wipe it myself with a soft towel. I had to ask three times and explain why it’s bad to wipe lenses with paper or tissue of any kind before he would acknowledge my request and stop goin at it. Plainly a terrible experience.

My family has been customers to first vision for over 10 years. Always greeted in respectful manners every time. It never feels like it's business and customer but rather friend to friend. Dr. Freeman is one of the best eye doctors I've experienced over the year. Uses best judgement and makes sure that you leave with the most accurate prescription. Aaron is always in a positive mood and has never failed to make sure all questions and concerns have been addressed. I don't live in NYC any more but still go here when I'm in town. Can't put a price on leaving extremely satisfied every time.

My family and I have been patrons of First Vision Optical for almost 20 years and if anyone were to enter the establishment, it would be obvious as to why. Dr. Freeman and his staff exude a professional and respectful demeanor that is second to move. Simply put, he earns your patronage with every visit. Dr. Freeman is incredibly knowledgeable and personable, and stresses his patients quality of care above all. His staff are honest and all the frames I've ever bought have been exceptional in quality. First rate