Focus Eye Care

Dr. Chang Lee was great! Speedy and accurate service. He also took the time to explain everything he was doing and what it was for. I also appreciated the information about eye health. I have never had someone explain thoroughly eye health as in depth as he did. He cares for his patience.

Tried to schedule appointment. Never answer their phone. They will text you and ask for your information you don't know who you are talking to. You can't select just routine eye exam. They will select the service for you. If you don't agree with what they offer you they will cancel your appointment. They want to know your information before the appointment via text. You should be able to talk with someone that won't happen. They will text you and ask your information close to your appointment. If I knew they was going to do this. I could have scheduled it with someone professional then them. I am glad I did not have appointment with them. And if you don't give the information by text when they ask you. You will get cancelled. Don't want to give you the option of routine eye exam want to give you what they want so they can get copay and add more fees to the appointment. Want to try to get all your information before you come in so they can add fees on. I wouldn't agree on another service they wanted to give me. I told them just wanted standard routine eye exam. So, they said they was going to cancel my appointment. I am glad I did not have appointment with them. Worst experience ever. Would not recommend them to anyone. I wish I could give them zero.

Do not use this eye doctor. I have never been so rushed through an appointment. Never could get the prescription right and just pushed out the door. There are so many better options.

I scheduled a routine eye exam but was charged for extra services I never asked for. Retinal imaging was performed without my consent and added to my “copay” I paid a total of $79 and I HAVE EYE INSURANCE $0 COPAY for routine eye exams. After looking at other reviews, it seems this happens to a lot of patients, which is very concerning. It feels deceptive to add on services without clearly explaining the cost beforehand. On top of that, the appointment felt rushed and impersonal, like getting patients in and out was more important than actual care. Patients deserve honesty, transparency, and time to understand their own eye health. I won’t be returning and would warn others to ask detailed questions before agreeing to anything here.

This was my first experience with Dr. Lee and it went very favorably. My appointment started on time and it was very efficient. They took pictures of my eyes which I had never had done before and as a result, my co-pay increased. Since that was not discussed or disclosed to me in advance of them doing the photos, he kindly agreed to waive the increase for me this time as a professional courtesy which I appreciated. I now know for next time what they will check and what it will cost but I am grateful for my very efficient and professional experience as a first time patient.