We went there for a pair of glasses around Christmas time for my daughter. She didn't like the selection of frame at her optometrist. The experience with the purchase was fine, nothing to write a book about though. They were having a management change, and might be going through a renovation at that time, so the selection was smaller, and the more expensive choices were not available, but that's okay for a 13-year old.
What made me upset to date is the experience that I had when I called them back asking for a receipt to flexible spending reimbursement purpose. I spoke to a guy who I don't recall the name now, he apparently didn't like what I requested, and came up with some b*s* such as patient privacy? I told him I am patient's father, and I only requested him mail the receipt to home address on file. He couldn't find a reason to say no, and asked me to hold. After 15 mins, I had to hang up and call again. This time, it was a lady, I explained to her the situation, and she passed the phone call to the guy. This time, he agreed to mail me the receipt on the same day (without apologizing for keeping me holding for that long). And guess what, I never received the receipt; and I didn't feel like to call them back again, and eventually I was able to figure out a way to get reimbursed.
Very disappointed with the experience, and we probably will never go back to that location, or to any other For Eyes. Indeed I was asking for a favor, and any reasonable merchant should be willing to help. But this guy was not only rude but also lying to a customer? I had to call the optometrist for the receipt for the other kid's glasses, and the phone call took literately 10 seconds and the receipt was in my mailbox the very next day.
If For Eyes doesn't change the way they treat their customers, I can only see more management changes in the future!
